Results of search for 'su:"Customer services"'

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		Gower handbook of customer service / edited by Peter Murley. by Murley, Peter. Material type: Book; Format: print Publisher: Brookfield, Vt. : Gower, 1996Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812. Place hold Add to cart (remove)
		Winning the service game / Benjamin Schneider and David E. Bowen. by Schneider, Benjamin \| Bowen, David Earl. Material type: Book; Format: print Publisher: Boston : Harvard Business School, 1995Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812. Place hold Add to cart (remove)
		The world of superservice : creating profit through a passion for customer service / Ken Irons. by Irons, Ken. Material type: Book; Format: print Publisher: Harlow : Addison-Wesley, 1997Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812. Place hold Add to cart (remove)
		Customer loyalty : how to earn it, how to keep it / Jill Griffin. by Griffin, Jill. Material type: Book; Format: print Publisher: San Francisco : Jossey-Bass Publishers, 1995 (1997)Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812. Place hold Add to cart (remove)
		Close to the customer : 25 management tips from the other side of the counter / James H. Donnelly. by Donnelly, James H. Material type: Book; Format: print Publisher: Homewood, IL : Business One Irwin, 1992Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812. Place hold Add to cart (remove)
		Service management : principles and practices / William H. Bleuel and Joseph D. Patton, Jr. by Bleuel, William H \| Patton, Joseph D., Jr, 1938- [joint author.]. Material type: Book Publisher: Pittsburgh : Instrument Society of America, c1978Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Store Item 658.91. Place hold Add to cart (remove)
		Customer first : a strategy for quality service / Denis Walker. by Walker, Denis. Material type: Book Publisher: Aldershot, Hants, England. Brookfield, Vt. : Gower, c1990Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812. Place hold Add to cart (remove)
		Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by Zeithaml, Valarie A \| Parasuraman, A \| Berry, Leonard L, 1942-. Material type: Book Publisher: New York : London : Free Press, Collier Macmillan, c1990Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812. Place hold Add to cart (remove)
		Managing quality customer service / William B. Martin by Martin, William B. Material type: Book Publisher: London : Kogan Page, 1991Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812. Place hold Add to cart (remove)
		Customer service in the motor trade / Bill Naylor. by Naylor, Bill. Material type: Book; Format: print ; Audience: Specialized; Publisher: Hertford : Institute of the Motor Industry, 1995Availability: Items available for loan: MTU Bishopstown Library (2). Location(s): Lending 658.812. Place hold Add to cart (remove)
		Customers craft : keeping the customer satisfied / Hotel and Catering Training Company. by Hotel and Catering Training Company \| Apps, Roy. Edition: 2nd ed.Material type: Book; Format: print Publisher: London : Macmillan, 1989Availability: Items available for loan: MTU Bishopstown Library (2). Location(s): Lending 658.812. Place hold Add to cart (remove)
		The service advantage : how to identify and fulfill customer needs / Karl Albrecht, Lawrence J. Bradford. by Albrecht, Karl, 1941- \| Bradford, Lawrence J. Material type: Book Publisher: Homewood, Ill. : Dow Jones-Irwin, c1990Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812. Place hold Add to cart (remove)
		Superior customer service : the prompt approach to success / Michael Quinn and Lynda Bryon. by Quinn, Michael \| Byron, Lynda. Material type: Book; Format: print Publisher: Dublin : Oak Tree Press, 1999Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812. Place hold Add to cart (remove)
		Managing service quality / edited by Paul Kunst and Jos Lemmink. by Lemmink, Jos \| Kunst, Paul. Material type: Book; Format: print Publisher: London : Paul Chapman, 1996Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812. Place hold Add to cart (remove)
		Meeting customer needs / Ian Smith. by Smith, Ian, 1953-. Edition: 2nd ed.Material type: Book; Format: print Publisher: Oxford : Butterworth-Heinemann/Institute of Management Foundation, 1997Availability: Items available for loan: MTU Bishopstown Library (2). Location(s): Lending 658.812. Place hold Add to cart (remove)
		Once a customer, always a customer : how to deliver customer service that creates customers for life / Chris Daffy. by Daffy, Chris. Material type: Book; Format: print Publisher: Dublin : Oak Tree Press, 1996Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812. Place hold Add to cart (remove)
		Please your guests : a business guide for small hotels, B&Bs, guesthouses and farmhouses / Roy Hayter and Annette Allmark. by Hayter, Roy \| Allmark, Annette \| Hospitality Training Foundation. Material type: Book; Format: print Publisher: London : Macmillan, 1998Availability: Items available for loan: MTU Bishopstown Library (2). Location(s): Lending 647.95068. Place hold Add to cart (remove)
		Communicating with customers : service approaches, ethics, and impact / Wendy S. Zabava Ford. by Ford, Wendy S. Zabava. Material type: Book; Format: print Publisher: Cresskill, N.J. : Hampton Press, 1998Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812. Place hold Add to cart (remove)
		Being successful in...customer care / Veronica Canning. by Canning, Veronica. Material type: Book; Format: print Publisher: Dublin : Blackhall, 1999Availability: Items available for loan: MTU Bishopstown Library (2). Location(s): Lending 658.812. Place hold Add to cart (remove)
		Crowning the customer : how to become customer-driven / Feargal Quinn by Quinn, Feargal. Material type: Book Publisher: Dublin : O'Brien, 1990Availability: Items available for loan: MTU Bishopstown Library (2). Location(s): Lending 658.812. Place hold Add to cart (remove)

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Your search returned 27 results.