Being successful in...customer care / Veronica Canning.
By: Canning, Veronica.
Material type: BookPublisher: Dublin : Blackhall, 1999Description: 192 p. : ill. ; 22 cm. + pbk.ISBN: 1901657302.Subject(s): Customer servicesDDC classification: 658.812Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|
General Lending | MTU Bishopstown Library Lending | 658.812 (Browse shelf(Opens below)) | 1 | Available | 00075332 | ||
General Lending | MTU Bishopstown Library Lending | 658.812 (Browse shelf(Opens below)) | 1 | Available | 00075333 |
Enhanced descriptions from Syndetics:
This guide explains the central importance of effective customer care and shows in a step-by-step fashion how it can be achieved with practical examples, checklists and pointers on to further sources of help and advice.
Includes bibliographical references (pages 191-192).
Do you realise how important customer care is to your business? -- Make memorable customer care your vision? -- Allow your customers to define your Company's service -- Listen to your customers -- Create memorable customer service from the top down -- Equip your staff to deliver -- Build your systems to deliver customer care -- How can you delight customers if you can't communicate? -- Develop a learning culture -- Write your own strategy for delighted customers.