MTU Cork Library Catalogue

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Being successful in...customer care / Veronica Canning.

By: Canning, Veronica.
Material type: materialTypeLabelBookPublisher: Dublin : Blackhall, 1999Description: 192 p. : ill. ; 22 cm. + pbk.ISBN: 1901657302.Subject(s): Customer servicesDDC classification: 658.812
Contents:
Do you realise how important customer care is to your business? -- Make memorable customer care your vision? -- Allow your customers to define your Company's service -- Listen to your customers -- Create memorable customer service from the top down -- Equip your staff to deliver -- Build your systems to deliver customer care -- How can you delight customers if you can't communicate? -- Develop a learning culture -- Write your own strategy for delighted customers.
Holdings
Item type Current library Call number Copy number Status Date due Barcode Item holds
General Lending MTU Bishopstown Library Lending 658.812 (Browse shelf(Opens below)) 1 Available 00075332
General Lending MTU Bishopstown Library Lending 658.812 (Browse shelf(Opens below)) 1 Available 00075333
Total holds: 0

Enhanced descriptions from Syndetics:

This guide explains the central importance of effective customer care and shows in a step-by-step fashion how it can be achieved with practical examples, checklists and pointers on to further sources of help and advice.

Includes bibliographical references (pages 191-192).

Do you realise how important customer care is to your business? -- Make memorable customer care your vision? -- Allow your customers to define your Company's service -- Listen to your customers -- Create memorable customer service from the top down -- Equip your staff to deliver -- Build your systems to deliver customer care -- How can you delight customers if you can't communicate? -- Develop a learning culture -- Write your own strategy for delighted customers.

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