Please your guests : a business guide for small hotels, B&Bs, guesthouses and farmhouses / Roy Hayter and Annette Allmark.
By: Hayter, Roy
.
Contributor(s): Allmark, Annette | Hospitality Training Foundation.
Material type: 
BookPublisher: London : Macmillan, 1998Description: iv, 60 p. : ill. ; 25 cm.ISBN: 0333751132.Subject(s): Hospitality industry -- Customer services | Hotels | Bed and breakfast accommodations | Farmhouses | GuesthousesDDC classification: 647.95068 | Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| General Lending | MTU Bishopstown Library Lending | 647.95068 (Browse shelf(Opens below)) | 1 | Available | 00077928 | ||
| General Lending | MTU Bishopstown Library Lending | 647.95068 (Browse shelf(Opens below)) | 1 | Available | 00077927 |
Enhanced descriptions from Syndetics:
This is a business guide for anyone running a small hotel, inn, guesthouse, B&B or farmhouse. The book should help proprieters with guests, by following each stage from enquiry, booking and arrival, through to goodbyes, and identifying how to please guests and so encourage them to make a return visit. Advice is given on avoiding pitfalls, handling the complainers, the difficult and the troublemakers.
Includes index.
Why guests stay with you -- Turn enquiries into business -- Take bookings the smart way -- Negotiate to win business -- Respond to special requests -- Welcome arrivals -- Deal with problem guests -- Profit from complaints -- Goodbye on the right note -- Build on your success.