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Crowning the customer : how to become customer-driven / Feargal Quinn
By: Quinn, Feargal
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Material type: 
BookPublisher: Dublin : O'Brien, 1990Description: 160 p. ; 23 cm.ISBN: 0862782430; 0862782422.Subject(s): Customer services | Management | Grocery trade -- Ireland -- Dublin (County)DDC classification: 658.812
Contents:
This book is about how, not why -- The Boomerang Principle -- Getting a "feel" for the customer -- Listening to customers: the first big secret -- Listening to customers: the second big secret -- Listening to customers: the third big secret -- How to make customer panels work -- How (and why) to create more complaints -- How to see customers as people -- The secret weapon: availability -- The jokers in the pack: fun and surprise -- Don't let the accountants win!
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| General Lending | MTU Bishopstown Library Lending | 658.812 (Browse shelf(Opens below)) | 1 | Available | 00016823 | ||
| General Lending | MTU Bishopstown Library Lending | 658.812 (Browse shelf(Opens below)) | 1 | Available | 00068420 |
Total holds: 0
This book is about how, not why -- The Boomerang Principle -- Getting a "feel" for the customer -- Listening to customers: the first big secret -- Listening to customers: the second big secret -- Listening to customers: the third big secret -- How to make customer panels work -- How (and why) to create more complaints -- How to see customers as people -- The secret weapon: availability -- The jokers in the pack: fun and surprise -- Don't let the accountants win!