Superior customer service : the prompt approach to success / Michael Quinn and Lynda Bryon.
By: Quinn, Michael
.
Contributor(s): Byron, Lynda.
Material type: 
BookSeries: Irish management briefings.Publisher: Dublin : Oak Tree Press, 1999Description: x, 96 p. : ill ; 30 cm. + pbk.ISBN: 1860761178; 9781860761171.Subject(s): Customer servicesDDC classification: 658.812 | Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| General Lending | MTU Bishopstown Library Lending | 658.812 (Browse shelf(Opens below)) | 1 | Available | 00075904 |
Enhanced descriptions from Syndetics:
This briefing presents Irish managers with a practical approach to modern service practices that can lead to the delivery of superior customer service. Using a series of case studies, the authors share their customer-centric strategy based on: prioritising customer needs; reliability; organization; measuring satisfaction; people training; and technology. Each chapter is supported by examples, checklists and practical exercises.
Bibliography: (pages 95-96).
Introduction - The need for superior customer service -- The benefits of superior customer service -- Prioritise customer needs -- Reliability is crucial -- Organise to serve customers -- Measure customer satisfaction -- People must be trained -- Technology must be focused -- Concluding exercise.