MTU Cork Library Catalogue

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Customers craft : keeping the customer satisfied / Hotel and Catering Training Company.

By: Hotel and Catering Training Company.
Contributor(s): Apps, Roy.
Material type: materialTypeLabelBookPublisher: London : Macmillan, 1989Edition: 2nd ed.Description: v, 82 p. : ill. ; 30 cm.ISBN: 0333463420.Subject(s): Customer services | Quality assurance | Consumer satisfactionDDC classification: 658.812
Contents:
What is customercraft? -- Customercraft and you -- Becoming better at customercraft 1 -- Becoming better at customercraft 2 -- You as a customer -- Customers are important; you are important -- Your customers -- Who are your customers 1? -- Who are your customers 2? -- What do your customers want? -- Your place of work -- What you need to know about your place of work 1 -- What you need to know about your place of work 2 -- What you need to know about your locality -- Knowing yourself -- Taking a look at yourself 1 -- Taking a look at yourself 2 -- The kind of person you are 1 -- The kind of person you are 2 -- What you are saying -- Body language 1 -- Body language 2 -- Listening -- Questions -- Speaking 1 -- Speaking 2 -- On the telephone 1 -- On the telephone 2 -- Writing messages -- Writing letters -- Other aspects of communication -- Making assumptions -- First impressions 1 -- First impressions 2 -- Lasting impressions -- 'Awkward' customers -- Dissatisfied customers 1 -- Dissatisfied customers 2 -- Selling -- Why you sell, why they buy -- How you can sell -- How you can sell a little bit more 1 -- How you can sell a little bit more 2 -- How you can sell something different -- Customercraft -- Looking at the future 1 -- Looking at the future 2.
Holdings
Item type Current library Call number Copy number Status Date due Barcode Item holds
General Lending MTU Bishopstown Library Lending 658.812 (Browse shelf(Opens below)) 1 Available 00014783
General Lending MTU Bishopstown Library Lending 658.812 (Browse shelf(Opens below)) 1 Available 00014784
Total holds: 0

Includes index.

What is customercraft? -- Customercraft and you -- Becoming better at customercraft 1 -- Becoming better at customercraft 2 -- You as a customer -- Customers are important; you are important -- Your customers -- Who are your customers 1? -- Who are your customers 2? -- What do your customers want? -- Your place of work -- What you need to know about your place of work 1 -- What you need to know about your place of work 2 -- What you need to know about your locality -- Knowing yourself -- Taking a look at yourself 1 -- Taking a look at yourself 2 -- The kind of person you are 1 -- The kind of person you are 2 -- What you are saying -- Body language 1 -- Body language 2 -- Listening -- Questions -- Speaking 1 -- Speaking 2 -- On the telephone 1 -- On the telephone 2 -- Writing messages -- Writing letters -- Other aspects of communication -- Making assumptions -- First impressions 1 -- First impressions 2 -- Lasting impressions -- 'Awkward' customers -- Dissatisfied customers 1 -- Dissatisfied customers 2 -- Selling -- Why you sell, why they buy -- How you can sell -- How you can sell a little bit more 1 -- How you can sell a little bit more 2 -- How you can sell something different -- Customercraft -- Looking at the future 1 -- Looking at the future 2.

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