MTU Cork Library Catalogue

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The world of superservice : creating profit through a passion for customer service / Ken Irons.

by Irons, Ken.

Material type: book Book; Format: print Publisher: Harlow : Addison-Wesley, 1997Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812.
Customer loyalty : how to earn it, how to keep it / Jill Griffin.

by Griffin, Jill.

Material type: book Book; Format: print Publisher: San Francisco : Jossey-Bass Publishers, 1995 (1997)Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812.
101 ways to boost customer satisfaction / Timothy R. V. Foster.

by Foster, Timothy R. V.

Material type: book Book; Format: print Publisher: London : Kogan Page, 1997Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812.
Close to the customer : 25 management tips from the other side of the counter / James H. Donnelly.

by Donnelly, James H.

Material type: book Book; Format: print Publisher: Homewood, IL : Business One Irwin, 1992Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812.
Customer first : a strategy for quality service / Denis Walker.

by Walker, Denis.

Material type: book Book Publisher: Aldershot, Hants, England. Brookfield, Vt. : Gower, c1990Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812.
Up the loyalty ladder : turning sometime customers into full-time advocates of your business / Murray Raphel and Neil Raphel.

by Raphel, Murray, 1928- | Raphel, Neil.

Material type: book Book; Format: print Publisher: New York : HarperBusiness, 1995Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812.
Customer service in the motor trade / Bill Naylor.

by Naylor, Bill.

Material type: book Book; Format: print ; Audience: Specialized; Publisher: Hertford : Institute of the Motor Industry, 1995Availability: Items available for loan: MTU Bishopstown Library (2). Location(s): Lending 658.812.
Customers craft : keeping the customer satisfied / Hotel and Catering Training Company.

by Hotel and Catering Training Company | Apps, Roy.

Edition: 2nd ed.Material type: book Book; Format: print Publisher: London : Macmillan, 1989Availability: Items available for loan: MTU Bishopstown Library (2). Location(s): Lending 658.812.
Creating the customer-driven car company / Karl E. Ludvigsen.

by Ludvigsen, Karl E.

Material type: book Book; Format: print Publisher: London : Society of Automotive Engineers ; International Thomson Business Press, 1996Availability: Items available for loan: MTU Bishopstown Library (2). Location(s): Lending 629.222068.
The loyalty effect : the hidden force behind growth, profits and lasting value / Frederick F. Reichheld and Thomas Teal.

by Reichheld, Frederick F | Teal, Thomas, 1937-.

Material type: book Book; Format: print Publisher: Boston : Harvard Business School Press, 1996Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.4.
Once a customer, always a customer : how to deliver customer service that creates customers for life / Chris Daffy.

by Daffy, Chris.

Material type: book Book; Format: print Publisher: Dublin : Oak Tree Press, 1996Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812.
Win that pitch! : how to keep clients and secure new business / Quentin Bell

by Bell, Quentin.

Material type: book Book Publisher: London : Kogan Page, 1993Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.81.
Creating customer loyalty.

by Manchester Open Learning (Firm).

Material type: book Book Publisher: London : Kogan Page, 1993Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812.
Once a customer, always a customer : how to deliver customer service that creates customers for life / Chris Daffy.

by Daffy, Chris.

Edition: 3rd ed.Material type: book Book; Format: print Publisher: Dublin : Oak Tree Press, 2001Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812.
Customer service for Irish students / Suzanne Twomey.

by Twomey, Suzanne.

Material type: book Book; Format: print Publisher: Dublin : Gill and Macmillan, 2002Availability: Items available for loan: MTU Bishopstown Library (3). Location(s): Lending 658.812.
Winning lifetime customers : how to keep customers using customer care / Marc Thornton.

by Thornton, Marc.

Material type: book Book; Format: print Publisher: Dublin : Blackhall Publishing, 2001Availability: Items available for loan: MTU Bishopstown Library (2). Location(s): Lending 658.812.
Total customer satisfaction : a comprehensive approach for health care providers / Stephanie G. Sherman and V. Clayton Sherman.

by Sherman, Stephanie G | Sherman, V. Clayton.

Material type: book Book; Format: print Publisher: San Francisco : Jossey Bass Inc, 1999Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 362.1068.
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