Service management : principles and practices / William H. Bleuel and Joseph D. Patton, Jr.
By: Bleuel, William H
.
Contributor(s): Patton, Joseph D., Jr [joint author.].
Material type: 
BookPublisher: Pittsburgh : Instrument Society of America, c1978Description: xv, 265 p. : ill. ; 25 cm.ISBN: 087664373X.Subject(s): Customer services | ManagementDDC classification: 658.91 | Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| General Lending | MTU Bishopstown Library Store Item | 658.91 (Browse shelf(Opens below)) | 1 | Available | 00025663 |
Bibliography: p. 253-260.
Includes indexes.
Introduction -- Terms and definitions -- Service objectives and responsibilities -- Budgets, plans, and controls -- Service forecasting -- Personnel and motivation -- Organization -- Service training -- Maintenance technology -- Inventory management -- Physical distribution -- Service support -- Customer care -- Information systems -- Economics, accounting, and finance -- Performance measurement and reporting