The world of superservice : creating profit through a passion for customer service / Ken Irons.
By: Irons, Ken
.
Material type: 
BookPublisher: Harlow : Addison-Wesley, 1997Description: x, 246 p. ; 24 cm.ISBN: 0201403846.Subject(s): Customer services | Customer relations | Consumer satisfactionDDC classification: 658.812 | Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| General Lending | MTU Bishopstown Library Lending | 658.812 (Browse shelf(Opens below)) | 1 | Available | 00068387 |
Enhanced descriptions from Syndetics:
This is a guide to creating good service and achieving success from service. The book uses industry examples and extensive research findings to illuminate the advantages of service excellence. It also provides simple, easy-to-action solutions to real problems.
Includes index.
What makes superservice? -- Why service is here to stay -- Being customer driven -- Getting everyone onside -- Strategic management -- Communications -- The learning organization -- Service leadership -- Value to the customer -- Delivering the promise -- Getting started -- Keeping it going - 10 key areas.