The world of superservice : (Record no. 2796)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01372 am a22003137a 4500 |
| 001 - CONTROL NUMBER | |
| control field | ocm0201403846 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 980218 1997 000 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0201403846 |
| 029 ## - OTHER SYSTEM CONTROL NUMBER (OCLC) | |
| OCLC library identifier | T21432 |
| 040 ## - CATALOGING SOURCE | |
| Modifying agency | OCoLC |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Irons, Ken. |
| 9 (RLIN) | 20787 |
| 245 14 - TITLE STATEMENT | |
| Title | The world of superservice : |
| Remainder of title | creating profit through a passion for customer service / |
| Statement of responsibility, etc. | Ken Irons. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Harlow : |
| Name of publisher, distributor, etc. | Addison-Wesley, |
| Date of publication, distribution, etc. | 1997. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | x, 246 p. ; |
| Dimensions | 24 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | What makes superservice? -- Why service is here to stay -- Being customer driven -- Getting everyone onside -- Strategic management -- Communications -- The learning organization -- Service leadership -- Value to the customer -- Delivering the promise -- Getting started -- Keeping it going - 10 key areas. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services. |
| 9 (RLIN) | 36032 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations |
| 9 (RLIN) | 36031 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer satisfaction. |
| 9 (RLIN) | 35795 |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
| a | .b10037652 |
| b | 170421 |
| c | 011116 |
| 960 ## - PHYSICAL LOCATION (RLIN) | |
| Physical location, PLOC (RLIN) | c |
| b | 1 |
| c | |
| d | |
| e | |
| f | |
| g | n |
| h | |
| i | |
| j | 44.20 |
| k | b |
| l | none |
| m | 2006-02-28 |
| n | |
| o | 0 |
| p | |
| q | |
| r | |
| s | |
| t | z |
| u | |
| v | 50794 |
| w | |
| x | |
| y | 0 |
| z | .o10042465 |
| 961 ## - LOCAL CODES | |
| d | 00020001 |
| e | 1 |
| f | Wrixon, Mary |
| k | |
| b | Order printed 02-03-2006 11:31 |
| l | c |
| m | none |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Suppress in OPAC | 0 |
| -- | |
| -- | CRON CRON |
| 969 00 - LOCAL CODES | |
| a | 44059 |
| 979 00 - LOCAL CODES | |
| a | FQ |
| b | 18 FEB 1998 |
| 989 00 - LOCAL CODES | |
| a | FQ |
| b | 11 NOV 1998 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| a | c |
| Operator's initials, OID (RLIN) | 011115 |
| Cataloger's initials, CIN (RLIN) | m |
| First Date, FD (RLIN) | a |
| Local | - |
| -- | eng |
| -- | enk |
| h | 4 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Copy number | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Available for Loan | MTU Bishopstown Library | MTU Bishopstown Library | Lending | 16/11/2001 | 22.35 | 28 | 3 | 658.812 | 00068387 | 20/11/2017 | 1 | 22.35 | 20/11/2017 | General Lending |