The world of superservice : creating profit through a passion for customer service /
Irons, Ken.
The world of superservice : creating profit through a passion for customer service / Ken Irons. - Harlow : Addison-Wesley, 1997. - x, 246 p. ; 24 cm.
Includes index.
What makes superservice? -- Why service is here to stay -- Being customer driven -- Getting everyone onside -- Strategic management -- Communications -- The learning organization -- Service leadership -- Value to the customer -- Delivering the promise -- Getting started -- Keeping it going - 10 key areas.
0201403846
Customer services.
Customer relations
Consumer satisfaction.
658.812
The world of superservice : creating profit through a passion for customer service / Ken Irons. - Harlow : Addison-Wesley, 1997. - x, 246 p. ; 24 cm.
Includes index.
What makes superservice? -- Why service is here to stay -- Being customer driven -- Getting everyone onside -- Strategic management -- Communications -- The learning organization -- Service leadership -- Value to the customer -- Delivering the promise -- Getting started -- Keeping it going - 10 key areas.
0201403846
Customer services.
Customer relations
Consumer satisfaction.
658.812