Customer service for Irish students / Suzanne Twomey.
By: Twomey, Suzanne
.
Material type: 
BookPublisher: Dublin : Gill and Macmillan, 2002Description: 240 p. ; 25 cm. + pbk.ISBN: 0717132471.Subject(s): Customer services | Customer relations | Consumer satisfactionDDC classification: 658.812 | Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| General Lending | MTU Bishopstown Library Lending | 658.812 (Browse shelf(Opens below)) | 1 | Available | 00159648 | ||
| General Lending | MTU Bishopstown Library Lending | 658.812 (Browse shelf(Opens below)) | 1 | Available | 00092182 | ||
| General Lending | MTU Bishopstown Library Lending | 658.812 (Browse shelf(Opens below)) | 1 | Available | 00092183 |
Enhanced descriptions from Syndetics:
This volume is a comprehensive textbook for students studying customer service at FETAC (formerly NCVA) Level 2 and 3 in business studies secretarial and bilingual, security studies, security systems technology, hairdressing, tourism/hospitality, sport and recreation, marketing, and retail studies.
Bibliography: (page 240).
The customer is your business -- Communications -- On the telephone -- Teamwork -- Quality service -- Market research -- Case study - Ford -- Dealing with difference -- Consumer legislation -- Preparing a customer care programme.