MTU Cork Library Catalogue

Customer service for Irish students / (Record no. 42767)

MARC details
000 -LEADER
fixed length control field 01200nam a2200301 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 2002
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0717132471
029 ## - OTHER SYSTEM CONTROL NUMBER (OCLC)
OCLC library identifier T30401
029 ## - OTHER SYSTEM CONTROL NUMBER (OCLC)
OCLC library identifier T30402
029 ## - OTHER SYSTEM CONTROL NUMBER (OCLC)
OCLC library identifier T30403
029 ## - OTHER SYSTEM CONTROL NUMBER (OCLC)
OCLC library identifier T55544
040 ## - CATALOGING SOURCE
Modifying agency OCoLC
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Twomey, Suzanne.
9 (RLIN) 29010
245 10 - TITLE STATEMENT
Title Customer service for Irish students /
Statement of responsibility, etc. Suzanne Twomey.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Dublin :
Name of publisher, distributor, etc. Gill and Macmillan,
Date of publication, distribution, etc. 2002.
300 ## - PHYSICAL DESCRIPTION
Extent 240 p. ;
Dimensions 25 cm. +
Accompanying material pbk.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Bibliography: (page 240).
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note The customer is your business -- Communications -- On the telephone -- Teamwork -- Quality service -- Market research -- Case study - Ford -- Dealing with difference -- Consumer legislation -- Preparing a customer care programme.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services.
9 (RLIN) 36032
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations
9 (RLIN) 36031
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer satisfaction
9 (RLIN) 35795
907 ## - LOCAL DATA ELEMENT G, LDG (RLIN)
a .b1054348x
b 170421
c 020606
960 ## - PHYSICAL LOCATION (RLIN)
Physical location, PLOC (RLIN) c
b 3
c
d
e
f
g
h
i
j 21.99
k b
l d305
m 2002-06-06
n
o f
p
q 2002-07-09
r
s
t a
u
v c0100
w
x
y 0
z .o10007350
961 ## - LOCAL CODES
f 00020001 Wrixon, Mary.
l c
m d305
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC 0
--
-- CRON CRON
998 ## - LOCAL CONTROL INFORMATION (RLIN)
a c
Operator's initials, OID (RLIN) 020606
Cataloger's initials, CIN (RLIN) m
First Date, FD (RLIN) a
Local -
-- eng
-- ie
h 0
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Total Checkouts Total Renewals Full call number Barcode Date last seen Copy number Cost, replacement price Price effective from Koha item type
    Dewey Decimal Classification   Available for Loan MTU Bishopstown Library MTU Bishopstown Library Lending 09/07/2002 21.99 19 10 658.812 00092182 20/11/2017 1 21.99 20/11/2017 General Lending
    Dewey Decimal Classification   Available for Loan MTU Bishopstown Library MTU Bishopstown Library Lending 09/07/2002 21.99 21 3 658.812 00092183 20/11/2017 1 21.99 20/11/2017 General Lending
    Dewey Decimal Classification   Available for Loan MTU Bishopstown Library MTU Bishopstown Library Lending 15/05/2014 25.00 2   658.812 00159648 20/11/2017 1 25.00 20/11/2017 General Lending

Powered by Koha