Customer service for Irish students /
Twomey, Suzanne.
Customer service for Irish students / Suzanne Twomey. - Dublin : Gill and Macmillan, 2002. - 240 p. ; 25 cm. + pbk.
Bibliography: (page 240).
The customer is your business -- Communications -- On the telephone -- Teamwork -- Quality service -- Market research -- Case study - Ford -- Dealing with difference -- Consumer legislation -- Preparing a customer care programme.
0717132471
Customer services.
Customer relations
Consumer satisfaction
658.812
Customer service for Irish students / Suzanne Twomey. - Dublin : Gill and Macmillan, 2002. - 240 p. ; 25 cm. + pbk.
Bibliography: (page 240).
The customer is your business -- Communications -- On the telephone -- Teamwork -- Quality service -- Market research -- Case study - Ford -- Dealing with difference -- Consumer legislation -- Preparing a customer care programme.
0717132471
Customer services.
Customer relations
Consumer satisfaction
658.812