Benchmarking handbook : step-by-step instructions / Bjorn Andersen and Per-Gaute Pettersen.
By: Andersen, Bjørn
.
Contributor(s): Pettersen, Per-Gaute.
Material type: 
BookPublisher: London : Chapman & Hall, 1996Description: x,192 p. ; 25 cm.ISBN: 0412735202.Subject(s): Total quality management | Organizational learningDDC classification: 658.4012 | Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| General Lending | MTU Bishopstown Library Lending | 658.4012 (Browse shelf(Opens below)) | 1 | Available | 00015508 |
Enhanced descriptions from Syndetics:
Benchmarking is a powerful tool for improvement. It is one of the fastest-growing techniques for quality and performance improvement and attracts massive attention. Now, more than ever, there is a clear need for straightforward guidelines to help companies make the most of benchmarking. This book addresses that need.
Bibliography: p. 189-190. - Includes index.
Part One: The theory of benchmarking -- Benchmarking the concept -- The benchmarking process in the company -- Part Two: The benchmarking study -- The benchmarking process in the company - plan -- The benchmarking process - search -- The benchmarking process in the company - observe -- The benchmarking process in the company - Analyse -- The benchmarking process in the company - adapt -- The benchmarking process in the company - recycle -- Part Three: Benchmarking in a larger context -- Benchmarking as part of strategy and improvement -- Benchmarking code of conduct -- Part Four: Benchmarking case studies -- Case - Statoil: Benchmarking the delivery process of casing for oil wells -- Case - Glamox: Benchmarking of purchasing for special products -- Case - Pacific Bell: Benchmarking measures of customer satisfaction -- Part Five: Benchmarking study documentation package -- Benchmarking documentation package.