Benchmarking handbook : (Record no. 39895)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01803 am a22002898a 4500 |
| 001 - CONTROL NUMBER | |
| control field | ocm0412735202 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 951010s1995 enka r 000 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0412735202 |
| 029 ## - OTHER SYSTEM CONTROL NUMBER (OCLC) | |
| OCLC library identifier | T19757 |
| 040 ## - CATALOGING SOURCE | |
| Modifying agency | OCoLC |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.4012 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Andersen, Bjørn. |
| 9 (RLIN) | 27452 |
| 245 10 - TITLE STATEMENT | |
| Title | Benchmarking handbook : |
| Remainder of title | step-by-step instructions / |
| Statement of responsibility, etc. | Bjorn Andersen and Per-Gaute Pettersen. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | London : |
| Name of publisher, distributor, etc. | Chapman & Hall, |
| Date of publication, distribution, etc. | 1996. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | x,192 p. ; |
| Dimensions | 25 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Bibliography: p. 189-190. - Includes index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Part One: The theory of benchmarking -- Benchmarking the concept -- The benchmarking process in the company -- Part Two: The benchmarking study -- The benchmarking process in the company - plan -- The benchmarking process - search -- The benchmarking process in the company - observe -- The benchmarking process in the company - Analyse -- The benchmarking process in the company - adapt -- The benchmarking process in the company - recycle -- Part Three: Benchmarking in a larger context -- Benchmarking as part of strategy and improvement -- Benchmarking code of conduct -- Part Four: Benchmarking case studies -- Case - Statoil: Benchmarking the delivery process of casing for oil wells -- Case - Glamox: Benchmarking of purchasing for special products -- Case - Pacific Bell: Benchmarking measures of customer satisfaction -- Part Five: Benchmarking study documentation package -- Benchmarking documentation package. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Total quality management |
| 9 (RLIN) | 45122 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Organizational learning. |
| 9 (RLIN) | 96946 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Pettersen, Per-Gaute. |
| 9 (RLIN) | 24501 |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
| a | .b10502841 |
| b | 160722 |
| c | 011117 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Suppress in OPAC | 0 |
| 969 00 - LOCAL CODES | |
| a | 41627 |
| 979 00 - LOCAL CODES | |
| a | FQ |
| b | 29 AUG 1997 |
| 989 00 - LOCAL CODES | |
| a | FQ |
| b | 20 AUG 1998 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| a | c |
| Operator's initials, OID (RLIN) | 011115 |
| Cataloger's initials, CIN (RLIN) | m |
| First Date, FD (RLIN) | a |
| Local | - |
| -- | eng |
| -- | enk |
| h | 0 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Copy number | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Available for Loan | MTU Bishopstown Library | MTU Bishopstown Library | Lending | 17/11/2001 | 34.92 | 13 | 1 | 658.4012 | 00015508 | 20/11/2017 | 1 | 34.92 | 20/11/2017 | General Lending |