Winning lifetime customers : (Record no. 42777)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01344nam a2200277 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 2001 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1901657671 |
| 029 ## - OTHER SYSTEM CONTROL NUMBER (OCLC) | |
| OCLC library identifier | T30377 |
| 029 ## - OTHER SYSTEM CONTROL NUMBER (OCLC) | |
| OCLC library identifier | T30378 |
| 040 ## - CATALOGING SOURCE | |
| Modifying agency | OCoLC |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Thornton, Marc. |
| 9 (RLIN) | 29016 |
| 245 10 - TITLE STATEMENT | |
| Title | Winning lifetime customers : |
| Remainder of title | how to keep customers using customer care / |
| Statement of responsibility, etc. | Marc Thornton. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Dublin : |
| Name of publisher, distributor, etc. | Blackhall Publishing, |
| Date of publication, distribution, etc. | 2001. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xii, 174 p. ; |
| Dimensions | 24 cm. + |
| Accompanying material | pbk. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Bibliography: (page 169) and index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Why attract lifetime customers? -- Attracting and keeping lifetime customers -- Customer loyalty -- Plugging the \'leaky bucket\' -- Using customer care to delight and keep customers -- Improving customer care standards -- Staff - the key to success -- Secrets of customer care -- Marketing plans for profit -- Putting marketing and customer care into action. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer satisfaction |
| 9 (RLIN) | 35795 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| 9 (RLIN) | 36032 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations |
| 9 (RLIN) | 36031 |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
| a | .b10543582 |
| b | 170421 |
| c | 020606 |
| 960 ## - PHYSICAL LOCATION (RLIN) | |
| Physical location, PLOC (RLIN) | c |
| b | 2 |
| c | |
| d | |
| e | |
| f | |
| g | |
| h | |
| i | |
| j | 27.46 |
| k | b |
| l | d305 |
| m | 2002-06-06 |
| n | |
| o | f |
| p | |
| q | 2002-07-05 |
| r | |
| s | |
| t | a |
| u | |
| v | c0100 |
| w | |
| x | |
| y | 0 |
| z | .o10007453 |
| 961 ## - LOCAL CODES | |
| c | stg16.95 |
| f | 00020001 Wrixon, Mary. |
| l | c |
| m | d305 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Suppress in OPAC | 0 |
| -- | |
| -- | CRON CRON |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| a | c |
| Operator's initials, OID (RLIN) | 050802 |
| Cataloger's initials, CIN (RLIN) | m |
| First Date, FD (RLIN) | a |
| Local | - |
| -- | eng |
| -- | ie |
| h | 0 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Copy number | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Available for Loan | MTU Bishopstown Library | MTU Bishopstown Library | Lending | 08/07/2002 | 21.52 | 20 | 3 | 658.812 | 00092174 | 20/11/2017 | 1 | 21.52 | 20/11/2017 | General Lending | |||
| Dewey Decimal Classification | Available for Loan | MTU Bishopstown Library | MTU Bishopstown Library | Lending | 08/07/2002 | 21.52 | 20 | 2 | 658.812 | 00092175 | 20/11/2017 | 1 | 21.52 | 20/11/2017 | General Lending |