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		Service management : principles and practices / William H. Bleuel and Joseph D. Patton, Jr. by Bleuel, William H \| Patton, Joseph D., Jr, 1938- [joint author.]. Material type: Book Publisher: Pittsburgh : Instrument Society of America, c1978Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Store Item 658.91. Place hold Add to cart (remove)
		The service/quality solution : using service management to gain competitive advantage / David A. Collier. by Collier, David A, 1947-. Material type: Book; Format: print Publisher: New York : Irwin, 1994Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Store Item 658.812. Place hold Add to cart (remove)

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