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Managing quality customer service / William B. Martin
By: Martin, William B
.
Material type: 
BookPublisher: London : Kogan Page, 1991Description: 91 p. : ill. ; 21 cm.ISBN: 0749403519 ; 0749403527.Subject(s): Management | Customer services -- ManagementDDC classification: 658.812
Contents:
Understand your customers -- Set quality service standards -- Build a winning team -- Check up regularly -- Provide proactive problem solving.
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| General Lending | MTU Bishopstown Library Lending | 658.812 (Browse shelf(Opens below)) | 1 | Available | 00030367 |
Total holds: 0
Includes bibliographical references (page 91).
Understand your customers -- Set quality service standards -- Build a winning team -- Check up regularly -- Provide proactive problem solving.