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		Gower handbook of customer service / edited by Peter Murley. by Murley, Peter. Material type: Book; Format: print Publisher: Brookfield, Vt. : Gower, 1996Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812. Place hold Add to cart (remove)
		Close to the customer : 25 management tips from the other side of the counter / James H. Donnelly. by Donnelly, James H. Material type: Book; Format: print Publisher: Homewood, IL : Business One Irwin, 1992Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812. Place hold Add to cart (remove)
		Managing quality customer service / William B. Martin by Martin, William B. Material type: Book Publisher: London : Kogan Page, 1991Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812. Place hold Add to cart (remove)

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