MTU Cork Library Catalogue

Syndetics cover image
Image from Syndetics

Benchmarking for best practice : continuous learning through sustainable innovation / Mohamed Zairi.

By: Zairi, Mohamed.
Material type: materialTypeLabelBookPublisher: Oxford : Butterworth-Heinemann, 1996Description: x, 496 p. : ill ; 25 cm. + hbk.ISBN: 0750624140.Subject(s): Benchmarking (Management) | Total quality management | Organisational learningDDC classification: 658.562
Contents:
Driving businesses with quality in the 1990s -- Achieving a competitive advantage through TQM -- Critical factors for effective TQM implementation: a benchmarking approach -- Benchmarking quality systems: the role of auditing -- Benchmarking innovation management for best practice -- Benchmarking customer satisfaction for best practice -- Benchmarking supplier partnerships for best practice -- Benchmarking TQM in health care for best practice -- Benchmarking quality in financial services through the EQA self-assessment model -- Benchmarking performance measurement for best practice -- Benchmarking processes for best practice -- External corporate quality reporting for best practice.
Holdings
Item type Current library Call number Copy number Status Date due Barcode Item holds
General Lending MTU Bishopstown Library Lending 658.562 (Browse shelf(Opens below)) 1 Available 00010458
Total holds: 0

Includes bibliographical references and index.

Driving businesses with quality in the 1990s -- Achieving a competitive advantage through TQM -- Critical factors for effective TQM implementation: a benchmarking approach -- Benchmarking quality systems: the role of auditing -- Benchmarking innovation management for best practice -- Benchmarking customer satisfaction for best practice -- Benchmarking supplier partnerships for best practice -- Benchmarking TQM in health care for best practice -- Benchmarking quality in financial services through the EQA self-assessment model -- Benchmarking performance measurement for best practice -- Benchmarking processes for best practice -- External corporate quality reporting for best practice.

Table of contents provided by Syndetics

  • Driving businesses with quality in the 1990s
  • Achieving a competitive advantage through TQM
  • Critical factors for effective TQM implementation
  • A benchmarking approach
  • Benchmarking quality systems
  • The role of auditing
  • Benchmarking innovation management for best practice
  • Benchmarking customer satisfaction for best practice
  • Benchmarking supplier Partnerships for best practice
  • Benchmarking TQM in health care for best practice
  • Benchmarking quality in financial services through the EQA self-assessment model
  • Benchmarking performance measurement for best practice
  • Benchmarking processes for best practice
  • Benchmarking external corporate quality reporting for best practice
  • Index

Powered by Koha