Benchmarking for best practice : continuous learning through sustainable innovation / Mohamed Zairi.
By: Zairi, Mohamed.
Material type: BookPublisher: Oxford : Butterworth-Heinemann, 1996Description: x, 496 p. : ill ; 25 cm. + hbk.ISBN: 0750624140.Subject(s): Benchmarking (Management) | Total quality management | Organisational learningDDC classification: 658.562Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|
General Lending | MTU Bishopstown Library Lending | 658.562 (Browse shelf(Opens below)) | 1 | Available | 00010458 |
Includes bibliographical references and index.
Driving businesses with quality in the 1990s -- Achieving a competitive advantage through TQM -- Critical factors for effective TQM implementation: a benchmarking approach -- Benchmarking quality systems: the role of auditing -- Benchmarking innovation management for best practice -- Benchmarking customer satisfaction for best practice -- Benchmarking supplier partnerships for best practice -- Benchmarking TQM in health care for best practice -- Benchmarking quality in financial services through the EQA self-assessment model -- Benchmarking performance measurement for best practice -- Benchmarking processes for best practice -- External corporate quality reporting for best practice.
Table of contents provided by Syndetics
- Driving businesses with quality in the 1990s
- Achieving a competitive advantage through TQM
- Critical factors for effective TQM implementation
- A benchmarking approach
- Benchmarking quality systems
- The role of auditing
- Benchmarking innovation management for best practice
- Benchmarking customer satisfaction for best practice
- Benchmarking supplier Partnerships for best practice
- Benchmarking TQM in health care for best practice
- Benchmarking quality in financial services through the EQA self-assessment model
- Benchmarking performance measurement for best practice
- Benchmarking processes for best practice
- Benchmarking external corporate quality reporting for best practice
- Index