MTU Cork Library Catalogue

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Customer service in the motor trade / Bill Naylor.

By: Naylor, Bill.
Material type: materialTypeLabelBookSeries: Underpinning knowledge series.Publisher: Hertford : Institute of the Motor Industry, 1995Description: 92 p. : ill. ; 25 cm.ISBN: 1871880394.Subject(s): Customer services | Motor vehicle industry -- Great Britain | Consumer satisfactionDDC classification: 658.812
Contents:
Level 2 -- Introduction to level 2 units -- Operate organisational systems on behalf of customers -- Develop and maintain positive working relationships with customers -- Deliver dependable service to customers -- Level 3 -- Introduction to level 3 NVQ -- Maintain reliable customer service -- Communicate with customers -- Develop positive working relationships with customers -- Solve problems on behalf of customers -- Initiate and evaluate change to improve service to customers.
Holdings
Item type Current library Call number Copy number Status Date due Barcode Item holds
General Lending MTU Bishopstown Library Lending 658.812 (Browse shelf(Opens below)) 1 Available 00014600
General Lending MTU Bishopstown Library Lending 658.812 (Browse shelf(Opens below)) 1 Available 00014601
Total holds: 0

Includes index.

Level 2 -- Introduction to level 2 units -- Operate organisational systems on behalf of customers -- Develop and maintain positive working relationships with customers -- Deliver dependable service to customers -- Level 3 -- Introduction to level 3 NVQ -- Maintain reliable customer service -- Communicate with customers -- Develop positive working relationships with customers -- Solve problems on behalf of customers -- Initiate and evaluate change to improve service to customers.

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