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		Understanding services management : integrating marketing, organisational behaviour, operations and human resource management / edited by William J. Glynn and James G. Barnes. by Glynn, William J [author.] \| Barnes, James G [author.] \| University College, Dublin. Graduate School of Business. Material type: Book Publisher: Dublin : Oak Tree Press in association with Graduate School of Business, University College Dublin, 1995Copyright date: ©1995Availability: Items available for loan: MTU Bishopstown Library (2). Location(s): Store Item 338.4068. Place hold Add to cart (remove)
		Service management : strategy and leadership in service business / Richard Normann. by Normann, Richard, 1943- [author]. Edition: Second editionMaterial type: Book; Format: print ; Literary form: Not fiction Publisher: Chichester : Wiley, 1991Copyright date: ©1991Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 338.4. Place hold Add to cart (remove)
		Service operations management / Neville D. Harris. by Harris, Neville D. Material type: Book Publisher: London : Cassell, 1989Availability: Items available for loan: MTU Bishopstown Library (2). Location(s): Lending 338.4. Place hold Add to cart (remove)
		Managing service quality / edited by Paul Kunst and Jos Lemmink. by Lemmink, Jos \| Kunst, Paul. Material type: Book; Format: print Publisher: London : Paul Chapman, 1996Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812. Place hold Add to cart (remove)
		Strategic management and marketing in the service sector / Christian Gronroos. by Grönroos, Christian, 1947-. Edition: Rev. and condensed version.Material type: Book Publisher: Lund : Bromley : Studentlitteratur ; Chartwell-Bratt, 1984, c1983Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 338.4. Place hold Add to cart (remove)
		Service operations management / Roger W. Schmenner.. by Schmenner, Roger W, 1947-. Material type: Book Publisher: Englewood Cliffs, N.J. : Prentice-Hall, 1995Availability: Items available for loan: MTU Bishopstown Library (2). Location(s): Lending 658. Place hold Add to cart (remove)

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