Service operations management / Roger W. Schmenner..
By: Schmenner, Roger W.
Material type: BookPublisher: Englewood Cliffs, N.J. : Prentice-Hall, 1995Description: xiv, 406 p. : ill. ; 24 cm.ISBN: 002406811X.Subject(s): Service industries -- ManagementDDC classification: 658Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|
General Lending | MTU Bishopstown Library Lending | 658 (Browse shelf(Opens below)) | 1 | Available | 00013708 | ||
General Lending | MTU Bishopstown Library Store Item | 658 (Browse shelf(Opens below)) | 1 | Available | 00013709 |
Includes bibliographical references (p. 398-401) and index.
The nature of services -- Supporting the service encounter -- Flows, bottlenecks and balance -- Bottlenecks in space and time: layouts and variability -- Making quality happen -- Service standards, plans, schedules and controls -- Matching demand and supply -- Managing inventories: time-independent systems -- Issues in logistics, location and franchising -- Dealing with capacity change -- Managing projects.