MTU Cork Library Catalogue

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Service operations management / Roger W. Schmenner..

By: Schmenner, Roger W, 1947-.
Material type: materialTypeLabelBookPublisher: Englewood Cliffs, N.J. : Prentice-Hall, 1995Description: xiv, 406 p. : ill. ; 24 cm.ISBN: 002406811X.Subject(s): Service industries -- ManagementDDC classification: 658
Contents:
The nature of services -- Supporting the service encounter -- Flows, bottlenecks and balance -- Bottlenecks in space and time: layouts and variability -- Making quality happen -- Service standards, plans, schedules and controls -- Matching demand and supply -- Managing inventories: time-independent systems -- Issues in logistics, location and franchising -- Dealing with capacity change -- Managing projects.
Holdings
Item type Current library Call number Copy number Status Date due Barcode Item holds
General Lending MTU Bishopstown Library Lending 658 (Browse shelf(Opens below)) 1 Available 00013708
General Lending MTU Bishopstown Library Store Item 658 (Browse shelf(Opens below)) 1 Available 00013709
Total holds: 0

Includes bibliographical references (p. 398-401) and index.

The nature of services -- Supporting the service encounter -- Flows, bottlenecks and balance -- Bottlenecks in space and time: layouts and variability -- Making quality happen -- Service standards, plans, schedules and controls -- Matching demand and supply -- Managing inventories: time-independent systems -- Issues in logistics, location and franchising -- Dealing with capacity change -- Managing projects.

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