Customer service in the motor trade / Bill Naylor.
By: Naylor, Bill.
Material type:
BookSeries: Underpinning knowledge series.Publisher: Hertford : Institute of the Motor Industry, 1995Description: 92 p. : ill. ; 25 cm.ISBN: 1871880394.Subject(s): Customer services
| Motor vehicle industry -- Great Britain | Consumer satisfactionDDC classification: 658.812 | Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| General Lending | MTU Bishopstown Library Lending | 658.812 (Browse shelf(Opens below)) | 1 | Available | 00014600 | ||
| General Lending | MTU Bishopstown Library Lending | 658.812 (Browse shelf(Opens below)) | 1 | Available | 00014601 |
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Includes index.
Level 2 -- Introduction to level 2 units -- Operate organisational systems on behalf of customers -- Develop and maintain positive working relationships with customers -- Deliver dependable service to customers -- Level 3 -- Introduction to level 3 NVQ -- Maintain reliable customer service -- Communicate with customers -- Develop positive working relationships with customers -- Solve problems on behalf of customers -- Initiate and evaluate change to improve service to customers.