MTU Cork Library Catalogue

Syndetics cover image
Image from Syndetics

Total quality management [electronic book] : text with cases / John S. Oakland.

By: Oakland, John S.
Material type: materialTypeLabelBookPublisher: Amsterdam ; Oxford : Butterworth-Heinemann, 2003Edition: Third edition.Description: online resource (x, 483 pages) : illustrations.Content type: text Media type: computer Carrier type: online resource ISBN: 9780750657402 (paperback) ; 9780080519494 (e-book).Other title: TQM [Cover title].Subject(s): Total quality management | Total quality management -- Case studiesGenre/Form: Electronic booksAdditional physical formats: Print version:.: Total quality management : text with cases.DDC classification: 658.562 Online resources: E-book Also available in print form.
List(s) this item appears in: E-BOOK LIST
Holdings
Item type Current library Call number Status Date due Barcode Item holds
e-BOOK MTU Bishopstown Library eBook 658.562 (Browse shelf(Opens below)) Not for loan
Total holds: 0

Enhanced descriptions from Syndetics:

'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance. This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM. Case studies reflecting the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations which have fully integrated the TQ approach into their business operations and delivered real benefits.

Previous edition: 2000.

Includes bibliographical references and index.

CIT Module CHEM 8007 - Core reading.

CIT Module MANU 7003 - Supplementary reading.

CIT Module ELTR 7014 - Supplementary reading.

CIT Module ELTR 7023 - Supplementary reading.

Also available in print form.

Electronic reproduction.: ProQuest LibCentral. Mode of access: World Wide Web.

Table of contents provided by Syndetics

  • The Foundations of TQM
  • Understanding quality
  • Models and frameworks for TQM
  • Leadership and commitment
  • Planning
  • Policy, strategy and goal deployment
  • Partnerships and resources
  • Design for quality
  • Performance
  • Performance measurement frameworks
  • Self-assessment, audits and reviews
  • Benchmarking
  • Processes
  • Process management
  • Process re-design/engineering
  • Quality management systems
  • Continuous improvement
  • People
  • Human resource management
  • Culture change through teamwork
  • Communication, innovation and learning
  • Implementation
  • Implementing TQM
  • Case studies

Powered by Koha