Total quality : management, organization, and strategy / James W. Dean, Jr. and James R. Evans.
By: Dean, James W., Jr [author]
.
Contributor(s): Evans, James R. (James Robert) [author].
Material type: 
BookPublisher: Minneapolis/St. Paul : West Pub. Co., c1994Description: xi, 288 pages : illustrations ; 26 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 0314028269.Subject(s): Total quality managementDDC classification: 658.562 | Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| General Lending | MTU Bishopstown Library Lending | 658.562 (Browse shelf(Opens below)) | 1 | Available | 00006618 |
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Enhanced descriptions from Syndetics:
An overview of the general concepts of quality that links those concepts to traditional theories in organizational behavior, organization theory and design, and strategy.
Bibliography: (pages 283-288).
Part I: Introduction to total quality -- Introduction -- Approaches to total quality -- Tools and techniques for quality planning and improvement -- Part II: Total quality and organization theory -- Quality in customer-supplier relationships -- Designing organizations for quality -- Total quality and organizational change -- Part III: Total quality and organizational behavior -- Quality teamwork -- Empowerment and motivation -- Quality leadership -- Part IV: Total quality and strategic management -- Total quality and competitive advantage -- Strategic planning and total quality implementation.
CIT Module MGMT 7013 - Supplementary reading