Enhanced descriptions from Syndetics:

Effective development and management of a supply chain network is an invaluable source of sustainable advantage in today's turbulent global marketplace, where demand is difficult to predict and supply chains need to be more flexible as a result.

This updated 4th edition of the bestselling Logistics and Supply Chain Management is a clear-headed guide to all the key topics in an integrated approach to supply chains, including:

* The link between logistics and customer value.

* Logistics and the bottom line measuring costs and performance.

* Creating a responsive supply chain.

* Managing the global pipeline.

* Managing supply chain relationships.

* Managing risk in the supply chain.

* Matching supply and demand.

* Creating a sustainable supply chain.

* Product design in the supply chain.

Table of contents provided by Syndetics

• About the author (p. v)
• Preface (p. x)
• Publisher's acknowledgements (p. xi)
• 1 Logistics, the supply chain and competitive strategy (p. 1)
• Supply chain management is a wider concept than logistics (p. 2)
• Competitive advantage (p. 4)
• The supply chain becomes the value chain (p. 9)
• The mission of logistics management (p. 11)
• The supply chain and competitive performance (p. 13)
• The changing competitive environment (p. 15)
• 2 Logistics and customer value (p. 27)
• The marketing and logistics interface (p. 28)
• Delivering customer value (p. 29)
• What is customer service? (p. 31)
• The impact of out-of-stock (p. 33)
• Customer service and customer retention (p. 34)
• Market-driven supply chains (p. 38)
• Defining customer service objectives (p. 42)
• Setting customer service priorities (p. 46)
• Setting service standards (p. 50)
• 3 Measuring logistics costs and performance (p. 57)
• Logistics and the bottom line (p. 58)
• Logistics and shareholder value (p. 62)
• Logistics cost analysis (p. 66)
• The concept of total cost analysis (p. 67)
• Principles of logistics costing (p. 70)
• Customer profitability analysis (p. 72)
• Direct product profitability (p. 78)
• Cost drivers and activity-based costing (p. 80)
• 4 Matching supply and demand (p. 83)
• The lead-time gap (p. 83)
• Improving the visibility of demand (p. 85)
• The supply chain fulcrum (p. 87)
• Forecast for capacity, execute against demand (p. 89)
• Demand management and planning (p. 89)
• Collaborative planning, forecasting and replenishment (p. 94)
• 5 Creating the responsive supply chain (p. 99)
• Product 'push' versus demand 'pull' (p. 104)
• The Japanese philosophy (p. 109)
• The foundations of agility (p. 112)
• A routemap to responsiveness (p. 116)
• 6 Strategic lead-time management (p. 121)
• Time-based competition (p. 121)
• Lead-time concepts (p. 125)
• Logistics pipeline management (p. 129)
• 7 The synchronous supply chain (p. 141)
• The extended enterprise and the virtual supply chain (p. 142)
• The role of information in the virtual supply chain (p. 144)
• Laying the foundations for synchronisation (p. 147)
• 'Quick response' logistics (p. 150)
• Production strategies for quick response (p. 153)
• Logistics systems dynamics (p. 154)
• 8 Complexity and the supply chain (p. 159)
• The sources of supply chain complexity (p. 161)
• The cost of complexity (p. 165)
• Product design and supply chain complexity (p. 166)
• Mastering complexity (p. 167)
• 9 Managing the global pipeline (p. 171)
• The trend towards globalisation in the supply chain (p. 173)
• Gaining visibility in the global pipeline (p. 178)
• Organising for global logistics (p. 180)
• Thinking global, acting local (p. 184)
• The future of global sourcing (p. 185)
• 10 Managing risk in the supply chain (p. 189)
• Why are supply chains more vulnerable? (p. 190)
• Understanding the supply chain risk profile (p. 193)
• Managing supply chain risk (p. 198)
• Achieving supply chain resilience (p. 206)
• 11 The era of network competition (p. 211)
• The new organisational paradigm (p. 212)
• Collaboration in the supply chain (p. 214)
• Managing the supply chain as a network (p. 217)
• Seven major business transformations (p. 218)
• The implications for tomorrow's logistics managers (p. 220)
• Supply chain orchestration (p. 222)
• From 3PL to 4PL™ (p. 223)
• 12 Overcoming the barriers to supply chain integration (p. 227)
• Creating the logistics vision (p. 228)
• The problems with conventional organisations (p. 228)
• Developing the logistics organisation (p. 232)
• Logistics as the vehicle for change (p. 236)
• Benchmarking (p. 237)
• 13 Creating a sustainable supply chain (p. 241)
• The triple bottom line (p. 241)
• Greenhouse gases and the supply chain (p. 243)
• Reducing the transport-intensity of supply chains (p. 245)
• Peak oil (p. 247)
• Beyond the carbon footprint (p. 248)
• Reduce, reuse, recycle (p. 250)
• The impact of congestion (p. 252)
• 14 The supply chain of the future (p. 257)
• Emerging mega-trends (p. 258)
• Shifting centres of gravity (p. 259)
• The multi-channel revolution (p. 261)
• Seeking structural flexibility (p. 264)
• 2020 vision (p. 266)
• Index (p. 269)

Author notes provided by Syndetics

Martin Christopher is Chairman of the Centre for Logistics and Supply Chain Management. As an author, he has written numerous books and articles and is on the editorial advisory board of a number of professional journals. He has held appointments as Visiting Professor at the Universities of British Columbia, Canada, New South Wales, Australia and South Florida, USA. Professor Christopher is a Fellow of the Chartered Institute of Marketing, the Chartered Institute of Logistics & Transport and the Chartered Institute of Purchasing & Supply. Having won awards including the Sir Robert Lawrence medal of the Institute of Logistics & Transport and the Distinguished Service Award of the USA Council for Supply Chain Management Professionals, in 2007 he was also designated as Foundation Professor by the Chartered Institute of Purchasing and Supply.