Basic hotel front office procedures / Peter Renner.
By: Renner, Peter Franz
.
Material type: 
BookPublisher: New York : Van Nostrand Reinhold, c1994Edition: 3rd ed.Description: vii, 216 p. : ill. ; 24 cm.ISBN: 0442016115.Subject(s): Hotel front desk personnel | ReceptionistsDDC classification: 647.94068 | Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| General Lending | MTU Bishopstown Library Lending | 647.94068 (Browse shelf(Opens below)) | 1 | Available | 00009682 | ||
| General Lending | MTU Bishopstown Library Lending | 647.94068 (Browse shelf(Opens below)) | 1 | Available | 00009683 |
Enhanced descriptions from Syndetics:
This excellent training guide provides step-by-step coverage of all the critical principles and procedures in hotel management: reservations, housekeeping and guest services, cash and credit card control, check-in, and check-out. This revised and expanded Third Edition discusses all the ins and outs of front office routines in clear and practical terms.
Includes bibliographical references and index.
Welcome to the industry -- Reservations procedures -- Rooming procedures -- Guest accounting -- Communication skills -- TA at the front desk.
Table of contents provided by Syndetics
- Welcome to the Industry
- Reservations Procedures
- Rooming Procedures
- Guest Accounting
- Communication Skills
- TA at the Front Desk
- Glossary
- Appendix
- Notes
- Index