Basic hotel front office procedures /
Renner, Peter Franz, 1943-
Basic hotel front office procedures / Peter Renner. - 3rd ed. - New York : Van Nostrand Reinhold, c1994. - vii, 216 p. : ill. ; 24 cm.
Includes bibliographical references and index.
Welcome to the industry -- Reservations procedures -- Rooming procedures -- Guest accounting -- Communication skills -- TA at the front desk.
0442016115
93001587
Hotel front desk personnel.
Receptionists.
647.94068
Basic hotel front office procedures / Peter Renner. - 3rd ed. - New York : Van Nostrand Reinhold, c1994. - vii, 216 p. : ill. ; 24 cm.
Includes bibliographical references and index.
Welcome to the industry -- Reservations procedures -- Rooming procedures -- Guest accounting -- Communication skills -- TA at the front desk.
0442016115
93001587
Hotel front desk personnel.
Receptionists.
647.94068