MTU Cork Library Catalogue

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Fundamentals of total quality management / G. K. Kanji ... [et al.].

By: Kanji, G. K.
Material type: materialTypeLabelBookPublisher: London : Chapman & Hall, 1995Description: xi, 372 p. : ill ; 24 cm. + pbk.ISBN: 0412570602 (pbk).Subject(s): Total quality managementDDC classification: 658.562
Contents:
Part One: Fundamentals of total quality management -- Introduction -- Historical evolution of total quality management -- Some definitions of quality -- Philisophy, principles and concepts of TQM -- Quality management systems and standardization -- The European quality award -- Part Two: Methods of total quality management -- Tools for the quality journey -- Some new management techniques -- Measurement of quality: an introduction -- Measurement of customer satisfaction -- Measurement of employee satisfaction -- Quality checkpoints and quality control points -- Quality measurement in product development -- Quality costing -- Benchmarking -- Part Three: Process management and improvement -- Leadership, policy deployment and quality motivation -- Implementation process -- Quality culture and learning -- Milliken Denmark, A/S case studies: leadership, participation and quality costing -- International service system A/S case studies: the winning hand.
Holdings
Item type Current library Call number Copy number Status Date due Barcode Item holds
General Lending MTU Bishopstown Library Lending 658.562 (Browse shelf(Opens below)) 1 Available 00013569
Total holds: 0

Enhanced descriptions from Syndetics:

The purpose of this text is to provide a framework for the development of understanding some of the basic concepts of Total Quality Management (TQM). It aims to provide students with deeper knowledge of the various principles and core concepts of the subject. It will also help them to learn and appreciate the role of measurement, quality strategy and quality systems in the development of the TQM process. In addition, it provides the reader with an insight into the various aspects of the effective organizational process and quality improvement plans for the development of the required change management process.

Includes bibliographical references and index.

Part One: Fundamentals of total quality management -- Introduction -- Historical evolution of total quality management -- Some definitions of quality -- Philisophy, principles and concepts of TQM -- Quality management systems and standardization -- The European quality award -- Part Two: Methods of total quality management -- Tools for the quality journey -- Some new management techniques -- Measurement of quality: an introduction -- Measurement of customer satisfaction -- Measurement of employee satisfaction -- Quality checkpoints and quality control points -- Quality measurement in product development -- Quality costing -- Benchmarking -- Part Three: Process management and improvement -- Leadership, policy deployment and quality motivation -- Implementation process -- Quality culture and learning -- Milliken Denmark, A/S case studies: leadership, participation and quality costing -- International service system A/S case studies: the winning hand.

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