In pursuit of quality : the case against ISO 9000 / John Seddon.
By: Seddon, John [author]
.
Material type: 
BookPublisher: Dublin ; London : Oak Tree Press, [1997]Publisher: ©1997Description: x, 197 pages ; 25 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 1860760422 (hardback); 9781860760426 (hardback).Subject(s): Quality control -- Standards | Quality assurance -- Standards | Management | Total quality management | ISO 9000 Series StandardsDDC classification: 658.562 | Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| General Lending | MTU Bishopstown Library Lending | 658.562 (Browse shelf(Opens below)) | Available | 00010596 | |||
| General Lending | MTU Bishopstown Library Lending | 658.562 (Browse shelf(Opens below)) | 1 | Available | 00010595 |
Enhanced descriptions from Syndetics:
An attack on ISO 9000. John Seddon argues that the ISO standards are not delivering the improved quality they promise, and that in most cases they are actually damaging the companies that have implemented them. Seddon argues that the command-and-control ethos that pervades the ISO way of thinking is precisely what most companies do not need.
Includes bibliographical references (pages 191-192) and index.
Ten arguments against ISO 9000 -- A matter of opinion -- In defence of the standard -- The organisation as a system -- ISO 9000 case studies -- There is a better way -- The ISO 9000 assessor: An agent for quality? -- Conclusion: The case against ISO 9000 -- Epilogue: So what can we do about ISO 9000?