Previous ed.: 1995.

Includes index.

Unit I: Introduction to supervision -- Organizations -- The structure of the organization -- Management theory -- The supervisor and the organization -- Unit II: The functions of the supervisor -- The basic functions of managers -- The supervisor and the functions of management: Creating, planning and organizing -- The supervisor and the functions of management: motivating, communicating and controlling -- The supervisor as a leader -- Planning, introducing and managing change -- Unit III: The supervisor and the personnel function -- Introduction to the personnel function -- Workforce planning -- The recruitment and selection process -- The induction process -- Performance appraisal -- Training -- Parting company with the employee -- The rate of change in the workforce - Labour turnover -- Wages and salary structures -- Looking after the workforce -- The supervisor and the personnel function -- Unit IV: The supervisor and the law -- The background to the law -- Contracts of employment -- Contract-based legislation -- Health and safety legislation -- Unit V: The supervisor and industrial relations -- The background to trade unionism -- Unions: their structure, purpose and objectives -- Collective bargaining -- Employee participation -- Unit VI: Management and supervisory competences -- The qualified workforce -- Project planning and report writing -- Managing time -- Building and leading a work team -- Managing conflict -- Briefing a work group -- Making a presentation -- Personal competence, knowledge and understanding.