MTU Cork Library Catalogue

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Supervision and leadership in tourism and hospitality / Lynn Van Der Wagen and Christine Davies.

By: Van der Wagen, Lynn.
Contributor(s): Davies, Christine.
Material type: materialTypeLabelBookPublisher: London : Cassell, 1998Description: 188 p. : ill. ; 25 cm. + pbk.ISBN: 0304706868.Subject(s): Hospitality industry -- Personnel management | Personnel management | LeadershipDDC classification: 647.94068
Contents:
The current environment -- The role of the supervisor -- Motivation -- Leadership -- Staffing -- Training and assessment -- Planning and organising workflow -- Delegation and control -- Decision-making and problem-solving -- Staff administration -- Staff scheduling -- Policies and procedures -- Written communication -- Quality management -- Occupational health and safety -- Security.
Holdings
Item type Current library Call number Copy number Status Date due Barcode Item holds
General Lending MTU Bishopstown Library Lending 647.94068 (Browse shelf(Opens below)) 1 Available 00082548
Total holds: 0

Enhanced descriptions from Syndetics:

A guide to all aspects of leadership, for any student who wants to become a supervisor or manager in the tourism and hospitality industry. The main focus is on managing workplace operations. Emphasis is also placed on the management of staff, including job design, selection and training, and monitoring workplace performance. The book also deals with policies and procedures in detail, including occupational health and safety.

Bibliography: p. 186-187. - Includes index.

The current environment -- The role of the supervisor -- Motivation -- Leadership -- Staffing -- Training and assessment -- Planning and organising workflow -- Delegation and control -- Decision-making and problem-solving -- Staff administration -- Staff scheduling -- Policies and procedures -- Written communication -- Quality management -- Occupational health and safety -- Security.

Table of contents provided by Syndetics

  • Introduction
  • 1 The Current Envirnoment
  • 2 The Role of the Supervisor
  • 3 Motivation
  • 4 Leadership
  • 5 Staffing
  • 6 Training and Assessment
  • 7 Planning and Organising Workflow
  • 8 Delegation and Control
  • 9 Decision-making and Problem-solving
  • 10 Staff Administration
  • 11 Staff Scheduling
  • 12 Policies and Procedures
  • 13 Written Communication
  • 14 Quality Management
  • 15 Occupational Health & Safety
  • 16 Security
  • Integrated Casestudy
  • Bibliography
  • Index

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