Supervision and leadership in tourism and hospitality /
Van der Wagen, Lynn.
Supervision and leadership in tourism and hospitality / Lynn Van Der Wagen and Christine Davies. - London : Cassell, 1998. - 188 p. : ill. ; 25 cm. + pbk.
Bibliography: p. 186-187. - Includes index.
The current environment -- The role of the supervisor -- Motivation -- Leadership -- Staffing -- Training and assessment -- Planning and organising workflow -- Delegation and control -- Decision-making and problem-solving -- Staff administration -- Staff scheduling -- Policies and procedures -- Written communication -- Quality management -- Occupational health and safety -- Security.
0304706868
Hospitality industry--Personnel management
Personnel management
Leadership
647.94068
Supervision and leadership in tourism and hospitality / Lynn Van Der Wagen and Christine Davies. - London : Cassell, 1998. - 188 p. : ill. ; 25 cm. + pbk.
Bibliography: p. 186-187. - Includes index.
The current environment -- The role of the supervisor -- Motivation -- Leadership -- Staffing -- Training and assessment -- Planning and organising workflow -- Delegation and control -- Decision-making and problem-solving -- Staff administration -- Staff scheduling -- Policies and procedures -- Written communication -- Quality management -- Occupational health and safety -- Security.
0304706868
Hospitality industry--Personnel management
Personnel management
Leadership
647.94068