Quality management in hospitality : best practice in action / edited by Andrew Lockwood, Michael Baker and Andrew Ghillyer.
Contributor(s): Lockwood, Andrew
| Baker, Michael | Ghillyer, Andrew.
Material type: 
BookPublisher: London : Cassell, 1996Description: vii, 167 p. : ill. ; 25 cm. + pbk.ISBN: 0304334855 ; 0304334863 .Subject(s): Hospitality industry -- Management | Total quality management | Quality assurance -- Great BritainDDC classification: 647.94068 | Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| General Lending | MTU Bishopstown Library Lending | 647.94068 (Browse shelf(Opens below)) | 1 | Available | 00082536 |
Enhanced descriptions from Syndetics:
This study consists of a series of case histories researched at senior levels of organizations. These case histories map the progress which the hospitality industry is making in the field of quality management. The book aims to combine a sound theoretical foundation with examples in current industry practice. Illustrating good practice in quality management in hospitality and tourism organizations, it is based on research sponsored by the National Economic Development Office. It includes a broad range of case studies, including examples from the leisure and tourism industries.
Includes bibliographical references and index.
Hospitality and quality: an introduction / Andrew Lockwood -- A systematic approach to quality / Andrew Lockwood -- Alpha flight services / Andrew Ghillyer -- The cardiff copthorne: squeezing the most from quality registration / Michael Baker and Peter Cave -- Country club hotel group / Andrew Ghillyer -- English lakes hotels / Andrew Ghillyer -- The gleneagles hotel / Andrew Ghillyer -- Haven leisure / Andrew Ghillyer -- My kinda town restaurants / Andrew Ghillyer -- Rombalds of ilkley: the stepping stones and the moor / Michael Baker and Peter Cave -- Scott's hotels ltd. / Andrew Ghillyer -- Sutcliffe catering group ltd. / Andrew Ghillyer -- The tussaud's group / Andrew Ghillyer -- Conclusion / Michael Baker and Andrew Lockwood.