MTU Cork Library Catalogue

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Managing with total quality management : theory and practice / Adrian Wilkinson, Tom Redman, Ed Snape and Mick Marchington.

By: Wilkinson, Adrian, 1963-.
Contributor(s): Redman, Tom, 1952- | Snape, Ed, 1957- | Marchington, Mick.
Material type: materialTypeLabelBookSeries: Management, work and organisations.Publisher: London : MacMillan, 1998Description: vii, 216 p. ; 24 cm.ISBN: 0333620070.Subject(s): Total quality managementDDC classification: 658.562
Contents:
Introduction -- What do we mean by 'quality' and 'TQM'? -- The origins and development of TQM -- TQM, Organisational change and Human resource management -- TQM in practice -- Citizens as customers: the politics of quality in local government -- Making TQM work in a tough environment: British Steel teesside works -- Fads and fixes - Waving goodbye to quality in financial services? -- Re-imaging customer service: the management of quality in food retailing -- Pay, rewards and recognition: Managing quality in a small firm -- Conclusions: Whither TQM?

Enhanced descriptions from Syndetics:

In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in consideration of organisational culture and structure, of employee relations and the balance of power between management and employees and the role of Human Resource Management. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of 'who gains what' from TQM.

Includes bibliographical references (pages 189-206) and index.

Introduction -- What do we mean by 'quality' and 'TQM'? -- The origins and development of TQM -- TQM, Organisational change and Human resource management -- TQM in practice -- Citizens as customers: the politics of quality in local government -- Making TQM work in a tough environment: British Steel teesside works -- Fads and fixes - Waving goodbye to quality in financial services? -- Re-imaging customer service: the management of quality in food retailing -- Pay, rewards and recognition: Managing quality in a small firm -- Conclusions: Whither TQM?

Author notes provided by Syndetics

ADRIAN WILKINSON is Professor of Human Resource Management at Loughborough University Business School. He was previously Senior Lecturer in Human Resource Management at the Manchester School of Management (UMIST).

TOM REDMAN is Lecturer at Teesside Business School

ED SNAPE is Lecturer in the Department of Management, Hong Kong Polytechnic University

MICK MARCHINGTON is Professor of Human Resource Management and Dean of Management Studies at the Manchester School of Management, UMIST
ADRIAN WILKINSON is Professor of Human Resource Management at Loughborough University Business School. He was previously Senior Lecturer in Human Resource Management at the Manchester School of Management (UMIST).

TOM REDMAN is Lecturer at Teesside Business School

ED SNAPE is Lecturer in the Department of Management, Hong Kong Polytechnic University

MICK MARCHINGTON is Professor of Human Resource Management and Dean of Management Studies at the Manchester School of Management, UMIST

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