MTU Cork Library Catalogue

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Logistics and supply chain management : strategies for reducing cost and improving service / Martin Christopher.

By: Christopher, Martin.
Material type: materialTypeLabelBookPublisher: London : Financial Times/Prentice Hall, 1998Edition: 2nd ed.Description: ix, 294 p. : ill. ; 24 cm + hbk.ISBN: 0273630490.Subject(s): Business logistics -- Cost effectiveness | Delivery of goods -- ManagementDDC classification: 658.5
Contents:
Logistics and competitive strategy -- The customer service dimension -- Measuring logistics costs and performance -- Benchmarking the supply chain -- Managing the global pipeline -- Strategic lead-time management -- Just-in-time and 'quick response' logistics -- Managing the supply chain -- Leading-edge logistics.
Holdings
Item type Current library Call number Copy number Status Date due Barcode Item holds
General Lending MTU Bishopstown Library Lending 658.5 (Browse shelf(Opens below)) 1 Available 00158086
Total holds: 0

Enhanced descriptions from Syndetics:

This edition discusses the role of logistics in achieving corporate and financial goals. It provides practical guidance on auditing logistics systems and describes the use of customer surveys, opportunities for lead time reduction and the principles of JIT. *Written by a top author and consultant in the field. *Illustrated with case studies from a range of industries and countries. *Includes checklists and executive summaries.

Previous ed.: 1992.

Includes bibliographical references and index.

Logistics and competitive strategy -- The customer service dimension -- Measuring logistics costs and performance -- Benchmarking the supply chain -- Managing the global pipeline -- Strategic lead-time management -- Just-in-time and 'quick response' logistics -- Managing the supply chain -- Leading-edge logistics.

Table of contents provided by Syndetics

  • Preface (p. ix)
  • 1 Logistics and competitive strategy (p. 1)
  • Competitive advantage (p. 4)
  • Gaining competitive advantage through logistics (p. 10)
  • The mission of logistics management (p. 13)
  • The supply chain and competitive performance (p. 15)
  • The changing logistics environment (p. 23)
  • Summary (p. 33)
  • 2 The customer service dimension (p. 35)
  • The marketing and logistics interface (p. 37)
  • What is customer service? (p. 39)
  • Customer service and customer retention (p. 44)
  • Service-driven logistics systems (p. 47)
  • Setting customer service priorities (p. 56)
  • Setting service standards (p. 61)
  • Summary (p. 68)
  • 3 Measuring logistics costs and performance (p. 69)
  • The concept of total cost analysis (p. 72)
  • Principles of logistics costing (p. 74)
  • Logistics and the bottom line (p. 77)
  • Logistics and shareholder value (p. 83)
  • Customer profitability analysis (p. 85)
  • Direct product profitability (p. 92)
  • Cost drivers and activity-based costing (p. 95)
  • Summary (p. 99)
  • 4 Benchmarking the supply chain (p. 101)
  • What to benchmark? (p. 106)
  • Benchmarking the logistics process (p. 107)
  • Mapping supply chain processes (p. 110)
  • Supplier and distributor benchmarking (p. 116)
  • Setting benchmarking priorities (p. 117)
  • Identifying logistics performance indicators (p. 122)
  • Summary (p. 124)
  • 5 Managing the global pipeline (p. 125)
  • The trend towards globalization in the supply chain (p. 129)
  • The challenge of global logistics (p. 137)
  • Organizing for global logistics (p. 141)
  • The future (p. 145)
  • Summary (p. 146)
  • 6 Strategic lead-time management (p. 147)
  • Time-based competition (p. 149)
  • The concept of lead time (p. 157)
  • Logistics pipeline management (p. 162)
  • Logistics value engineering (p. 164)
  • The lead-time gap (p. 167)
  • Summary (p. 176)
  • 7 Just-in-time and 'quick response' logistics (p. 177)
  • The Japanese philosophy (p. 185)
  • Implications for logistics (p. 188)
  • 'Quick response' logistics (p. 192)
  • Vendor managed inventory (p. 195)
  • Logistics information systems (p. 199)
  • Logistics systems dynamics (p. 201)
  • Production strategies for quick response (p. 207)
  • Summary (p. 212)
  • 8 Managing the supply chain (p. 213)
  • Creating the logistics vision (p. 215)
  • The problems with conventional organizations (p. 216)
  • Developing the logistics organization (p. 221)
  • Logistics as the vehicle for change (p. 229)
  • The need for integration (p. 231)
  • Managing the supply chain as a network (p. 234)
  • Process integration and ECR (p. 237)
  • Co-makership and logistics partnerships (p. 240)
  • Supplier development (p. 245)
  • Summary (p. 248)
  • Appendix (p. 249)
  • 9 Leading-edge logistics (p. 255)
  • The new organizational paradigm (p. 259)
  • Managing the supply chain of the future (p. 264)
  • The role of information in the virtual supply chain (p. 271)
  • Making change happen (p. 274)
  • Summary (p. 286)
  • Index (p. 289)

Author notes provided by Syndetics

Martin Christopher is Professor of Marketing and Logistics at Cranfield School of Management. His work in the field of logistics and supply chain management has gained international recognition. He has published widely and his recent books include Logistics and Supply Chain Management and Marketing Logistics. Martin is also co-editor of the International Journal of Logistics Management and is a regular contributor to conferences and workshops worldwide.
He is an Emeritus Fellow of the Institute of Logistics on whose Council he sits. He has been awarded the Sir Robert Lawrence Gold Medal for his contribution to logistics education.

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