Enhanced descriptions from Syndetics:

The UK's bestselling book on logistics and supply chain management - over 100,000 copies sold.

Effective development and management of supply chain networks helps businesses cut costs and enhance customer value. This updated 5th edition is a clear guide to all the key topics in an integrated approach to supply chains.

As well as new and updated examples and case studies, there are two new chapters:

Routes to Market: Many companies now have to manage multiple distribution channels - this chapter covers strategic issues on how companies "go to market" along with the cost implications of using alternative channels.

Service Logistics: As companies begin to sell performance rather than physical product, this chapter explores the implications for logistics management as the need to provide higher levels of service and customer support becomes ever more critical.

Table of contents provided by Syndetics

• About the author (p. viii)
• Preface (p. xiii)
• Publisher's acknowledgements (p. xiv)
• 1 Logistics, the supply chain and competitive strategy (p. 1)
• Supply chain management is a wider concept than logistics (p. 2)
• Competitive advantage (p. 4)
• The supply chain becomes the value chain (p. 10)
• The mission of logistics management (p. 11)
• The supply chain and competitive performance (p. 13)
• The changing competitive environment (p. 14)
• 2 Delivering customer value (p. 27)
• The marketing and logistics interface (p. 28)
• Delivering customer value (p. 29)
• What is customer service? (p. 31)
• The impact of out-of-stock (p. 33)
• Customer service and customer retention (p. 36)
• Market-driven supply chains (p. 39)
• Defining customer service objectives (p. 43)
• Setting customer service priorities (p. 47)
• Setting service standards (p. 51)
• 3 Going to Market (p. 57)
• Distribution channels are value delivery systems (p. 58)
• Innovation in the distribution channel (p. 61)
• The omni-channel revolution (p. 64)
• Omni-channel retailing (p. 66)
• 4 Measuring logistics costs and performance (p. 69)
• Logistics and the bottom line (p. 70)
• Logistics and shareholder value (p. 73)
• Logistics cost analysis (p. 78)
• The concept of total cost analysis (p. 79)
• Understanding the cost-to-serve (p. 82)
• Customer profitability analysis (p. 84)
• Direct product profitability (p. 90)
• Cost drivers and activity-based costing (p. 91)
• 5 Matching supply and demand (p. 95)
• The lead-time gap (p. 95)
• Improving visibility of demand (p. 97)
• The supply chain fulcrum (p. 99)
• Forecast for capacity, execute against demand (p. 101)
• Demand management and planning (p. 101)
• Collaborative planning, forecasting and replenishment (p. 106)
• 8 Creating the responsive supply chain (p. 111)
• Using the volume/variability matrix (p. 115)
• Product 'push' versus demand 'pull' (p. 117)
• The Japanese philosophy (p. 122)
• The agile supply chain (p. 123)
• The foundations of agility (p. 126)
• A routemap to responsiveness (p. 130)
• 7 Strategic lead-time management (p. 135)
• Time-based competition (p. 135)
• The concept of lead-time (p. 139)
• Logistics pipeline management (p. 143)
• Reducing logistics lead-time (p. 147)
• 8 The synchronous supply chain (p. 155)
• The extended enterprise and the virtual supply chain (p. 156)
• The role of information in the virtual supply chain (p. 158)
• Laying the foundations for synchronisation (p. 161)
• 'Quick response' logistics (p. 163)
• Production strategies for QR (p. 166)
• Logistics systems dynamics (p. 167)
• 9 Complexity and the supply chain (p. 173)
• The sources of supply chain complexity (p. 174)
• The cost of complexity (p. 180)
• Product design and supply chain complexity (p. 180)
• Mastering complexity (p. 181)
• 10 Managing the global pipeline (p. 185)
• The trend towards globalisation in the supply chain (p. 187)
• Gaining visibility in the global pipeline (p. 192)
• Financing global supply chains (p. 194)
• Organising for global logistics (p. 194)
• Thinking global, acting local (p. 199)
• The future of global sourcing (p. 200)
• 11 Service logistics (p. 203)
• What is a service? (p. 203)
• Buying performance (p. 204)
• The service dominant logic (p. 205)
• The trend to 'servitisation' (p. 205)
• Implications of servitisation for logistics (p. 207)
• The critical role of capacity (p. 207)
• Service supply chain processes (p. 210)
• Managing the service supply chain (p. 212)
• 12 Managing risk in the supply chain (p. 215)
• Why are supply chains more vulnerable? (p. 216)
• Understanding the supply chain risk profile (p. 219)
• Managing supply chain risk (p. 224)
• Achieving supply chain resilience (p. 232)
• 13 The era of network competition (p. 237)
• The new organisational paradigm (p. 238)
• Collaboration and trust in the supply chain (p. 240)
• Reducing costs through collaborative working (p. 243)
• 'Co-opetition' - co-operating with competitors (p. 245)
• Managing the supply chain as a network (p. 246)
• Supply chain orchestration (p. 247)
• From 3PL to 4PL™ (p. 249)
• The last word (p. 250)
• 14 Overcoming the barriers to supply chain integration (p. 253)
• Creating the logistics vision (p. 254)
• The problems with conventional organisations (p. 254)
• Developing the logistics organisation (p. 258)
• Logistics as the vehicle for change (p. 262)
• Benchmarking (p. 263)
• 15 Creating a sustainable supply chain (p. 269)
• The triple bottom line (p. 269)
• Greenhouse gases and the supply chain (p. 271)
• Reducing the transport-intensity of supply chains (p. 273)
• Beyond the carbon footprint (p. 274)
• Reduce, re-use, re-cycle (p. 277)
• The impact of congestion (p. 279)
• 16 The Supply chain of the future (p. 283)
• Emerging mega-trends (p. 284)
• Shifting centres of gravity (p. 285)
• Supply chain governance and compliance (p. 286)
• The need for adaptability (p. 287)
• Seeking structural flexibility (p. 288)
• 2020 vision (p. 291)
• Waste in the supply chain (p. 291)
• The New Industrial Revolution (p. 292)
• Seven major business transformations (p. 294)
• The implications for tomorrow's logistics managers (p. 296)
• Index (p. 301)

Author notes provided by Syndetics

Martin Christopher is Emeritus Professor of Marketing & Logistics at Cranfield School of Management. He also chairs the Advisory Board of the internationally renowned Centre for Logistics and Supply Chain Management.

Martin's work in the field has gained international recognition & he's a regular contributor to conferences and workshops around the world.