Up the loyalty ladder : (Record no. 6918)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01183 am a22003377a 4500 |
| 001 - CONTROL NUMBER | |
| control field | ocm0887307256 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 981124 1995 000 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0887307256 |
| 029 ## - OTHER SYSTEM CONTROL NUMBER (OCLC) | |
| OCLC library identifier | T22911 |
| 040 ## - CATALOGING SOURCE | |
| Modifying agency | OCoLC |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Raphel, Murray, |
| Dates associated with a name | 1928- |
| 9 (RLIN) | 80800 |
| 245 10 - TITLE STATEMENT | |
| Title | Up the loyalty ladder : |
| Remainder of title | turning sometime customers into full-time advocates of your business / |
| Statement of responsibility, etc. | Murray Raphel and Neil Raphel. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York : |
| Name of publisher, distributor, etc. | HarperBusiness, |
| Date of publication, distribution, etc. | 1995. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiv, 289 p. ; |
| Dimensions | 25 cm. + |
| Accompanying material | hbk. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Part 1: The prospect -- Part 2: The shopper -- Part 3: The customer -- Part 4: The client -- Part 5: The advocate. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations |
| 9 (RLIN) | 36031 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Advertising |
| 9 (RLIN) | 33679 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer satisfaction. |
| 9 (RLIN) | 35795 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Word-of-mouth advertising. |
| 9 (RLIN) | 45584 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Success in business |
| 9 (RLIN) | 43036 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Businesspeople |
| Geographic subdivision | United States. |
| 9 (RLIN) | 45834 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Raphel, Neil. |
| 9 (RLIN) | 20855 |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
| a | .b10100945 |
| b | 170419 |
| c | 011116 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Suppress in OPAC | 0 |
| -- | |
| -- | CRON CRON |
| 969 00 - LOCAL CODES | |
| a | 46311 |
| 979 00 - LOCAL CODES | |
| a | FQ |
| b | 24 NOV 1998 |
| 989 00 - LOCAL CODES | |
| a | FQ |
| b | 24 NOV 1998 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| a | c |
| Operator's initials, OID (RLIN) | 011115 |
| Cataloger's initials, CIN (RLIN) | m |
| First Date, FD (RLIN) | a |
| Local | - |
| -- | eng |
| -- | nyu |
| h | 0 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Copy number | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Available for Loan | MTU Bishopstown Library | MTU Bishopstown Library | Lending | 16/11/2001 | 25.39 | 9 | 658.812 | 00081021 | 20/11/2017 | 1 | 25.39 | 20/11/2017 | General Lending |