Close to the customer : (Record no. 2870)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02180 am a22003017a 4500 |
| 001 - CONTROL NUMBER | |
| control field | on1556235690 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 980219 1992 000 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1556235690 |
| 029 ## - OTHER SYSTEM CONTROL NUMBER (OCLC) | |
| OCLC library identifier | T21469 |
| 040 ## - CATALOGING SOURCE | |
| Modifying agency | OCoLC |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Donnelly, James H. |
| 9 (RLIN) | 4915 |
| 245 10 - TITLE STATEMENT | |
| Title | Close to the customer : |
| Remainder of title | 25 management tips from the other side of the counter / |
| Statement of responsibility, etc. | James H. Donnelly. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Homewood, IL : |
| Name of publisher, distributor, etc. | Business One Irwin, |
| Date of publication, distribution, etc. | 1992. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | x, 214 p. ; |
| Dimensions | 21 cm. + |
| Accompanying material | hbk. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Part I: What customers know about customer satisfaction -- You can't write on the Charmin -- You can care enough to send some soap -- Never keep a secret -- Hand-offs only work in football -- We may not get what we deserve, but we always get what we expect -- Sometimes service means having to say You're sorry -- It's not our job -- The best can be the worst -- There is a point of no return -- To have the winning hand in a losing game -- Part II: What customers know about managing people -- Beware of employees doing their work -- Care for more than your customers -- The medicine man is a manager -- We don't know what it is, but we love it when we get it -- Everybody wants to be somebody -- The people who write the ads don't have to meet the customers -- Feelings always influence feelings -- Managing the "A" people -- Part III: What customers know about leadership -- There are some things you can't give at the office -- Leaders must manage and managers must lead -- Leaders have size, speed, quickness, good hands and the ability to see the whole floor -- Technology gives but it also takes away -- Sometimes nothing changes but the leaves on the trees -- Management and leadership do make a difference -- The game is never over. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| General subdivision | Management. |
| 9 (RLIN) | 81588 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer satisfaction. |
| 9 (RLIN) | 35795 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Supervision of employees. |
| 9 (RLIN) | 43067 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Leadership |
| 9 (RLIN) | 39138 |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
| a | .b10038607 |
| b | 170419 |
| c | 011116 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Suppress in OPAC | 0 |
| -- | |
| -- | CRON CRON |
| 969 00 - LOCAL CODES | |
| a | 44091 |
| 979 00 - LOCAL CODES | |
| a | FQ |
| b | 19 FEB 1998 |
| 989 00 - LOCAL CODES | |
| a | FQ |
| b | 15 OCT 1998 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| a | c |
| Operator's initials, OID (RLIN) | 011115 |
| Cataloger's initials, CIN (RLIN) | m |
| First Date, FD (RLIN) | a |
| Local | - |
| -- | eng |
| -- | ilu |
| h | 0 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Copy number | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Available for Loan | MTU Bishopstown Library | MTU Bishopstown Library | Lending | 16/11/2001 | 22.16 | 14 | 1 | 658.812 | 00068421 | 20/11/2017 | 1 | 22.16 | 20/11/2017 | General Lending |