| 000 | 01372 am a22003137a 4500 | ||
|---|---|---|---|
| 001 | ocm0201403846 | ||
| 008 | 980218 1997 000 eng | ||
| 020 | _a0201403846 | ||
| 029 | _aT21432 | ||
| 040 | _dOCoLC | ||
| 082 | 0 | 4 | _a658.812 |
| 100 | 1 |
_aIrons, Ken. _920787 |
|
| 245 | 1 | 4 |
_aThe world of superservice : _bcreating profit through a passion for customer service / _cKen Irons. |
| 260 |
_aHarlow : _bAddison-Wesley, _c1997. |
||
| 300 |
_ax, 246 p. ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 505 | 0 | _aWhat makes superservice? -- Why service is here to stay -- Being customer driven -- Getting everyone onside -- Strategic management -- Communications -- The learning organization -- Service leadership -- Value to the customer -- Delivering the promise -- Getting started -- Keeping it going - 10 key areas. | |
| 650 | 0 |
_aCustomer services. _936032 |
|
| 650 | 0 |
_aCustomer relations _936031 |
|
| 650 | 0 |
_aConsumer satisfaction. _935795 |
|
| 907 |
_a.b10037652 _b170421 _c011116 |
||
| 960 |
_ac _b1 _c _d _e _f _gn _h _i _j44.20 _kb _lnone _m2006-02-28 _n _o0 _p _q _r _s _tz _u _v50794 _w _x _y0 _z.o10042465 |
||
| 961 |
_d00020001 _e1 _fWrixon, Mary _k _bOrder printed 02-03-2006 11:31 _lc _mnone |
||
| 942 |
_n0 _y _zCRON CRON |
||
| 969 | 0 | 0 | _a44059 |
| 979 | 0 | 0 |
_aFQ _b18 FEB 1998 |
| 989 | 0 | 0 |
_aFQ _b11 NOV 1998 |
| 998 |
_ac _b011115 _cm _da _e- _feng _genk _h4 |
||
| 999 |
_c2796 _d2796 |
||