MTU Cork Library Catalogue

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Total quality management in the public sector : an international perspective / Colin Morgan and Stephen Murgatroyd.

By: Morgan, Colin.
Contributor(s): Murgatroyd, Stephen P.
Material type: materialTypeLabelBookPublisher: Buckingham, England ; Philadelphia : Open University Press, 1994Description: xii, 212 p. ; 23 cm. + pbk.ISBN: 0335191037 ; 0335191029 .Subject(s): Total quality management in governmentDDC classification: 350.0078
Contents:
Part 1: The nature of TQM in the public sector -- Total quality management -- Leading thinkers for total quality management -- Applying total quality management in the public sector -- Part 2: Applications of TQM to public sector organizations -- TQM and health care -- TQM and education -- TQM and social services -- TQM developments in government service -- Issues and problems in adopting TQM in the public sector.
Holdings
Item type Current library Call number Copy number Status Date due Barcode Item holds
General Lending MTU Bishopstown Library Lending 350.0078 (Browse shelf(Opens below)) 1 Available 00070334
Total holds: 0

Enhanced descriptions from Syndetics:

Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and not for profit enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them.

Includes bibliographical references (pages 195-200) and index.

Part 1: The nature of TQM in the public sector -- Total quality management -- Leading thinkers for total quality management -- Applying total quality management in the public sector -- Part 2: Applications of TQM to public sector organizations -- TQM and health care -- TQM and education -- TQM and social services -- TQM developments in government service -- Issues and problems in adopting TQM in the public sector.

Table of contents provided by Syndetics

  • Part 1 The nature of TQM in the public sector
  • Total quality management
  • Leading thinkers for total quality management
  • Applying total quality management in the public sector
  • Part 2 Applications of TQM to public sector organizations
  • TQM and health care
  • TQM and education
  • TQM and social services
  • TQM development in government service issues and problems in adopting
  • TQM in the public sector

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