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		Quality : a critical introduction / John Beckford. by Beckford, John, 1958-. Material type: Book; Format: print Publisher: London ; New York : Routledge, 1998Availability: No items available Place hold Add to cart (remove)
		Managing service quality / edited by Paul Kunst and Jos Lemmink. by Lemmink, Jos \| Kunst, Paul. Material type: Book; Format: print Publisher: London : Paul Chapman, 1996Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812. Place hold Add to cart (remove)

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