Service operations management / Neville D. Harris.
By: Harris, Neville D.
Material type: BookPublisher: London : Cassell, 1989Description: [288] p. : ill. ; 25 cm. + pbk.ISBN: 0304322172.Subject(s): Industrial management | Service industries -- ManagementDDC classification: 338.4Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|
General Lending | MTU Bishopstown Library Lending | 338.4 (Browse shelf(Opens below)) | 1 | Available | 00012162 | ||
General Lending | MTU Bishopstown Library Store Item | 338.4 (Browse shelf(Opens below)) | 1 | Available | 00019306 |
Includes bibliographical references and index.
What is operations management? -- The organisation and the operations unit -- The operations manager and corporate strategy -- Methods of working -- Capacity -- Layout and handling -- Materials management -- Quality and reliability -- Capital assets and their utilisation -- Resource problems -- Decision-making and creativity -- Change and the operations manager -- Motivation -- The time resource.