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		The quest for loyalty : creating value through partnership / edited by Frederick F. Reichheld. by Reichheld, Frederick F. Material type: Book; Format: print Publisher: Boston, Ma. : Harvard Business School Press, 1996Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812. Place hold Add to cart (remove)
		The loyalty effect : the hidden force behind growth, profits and lasting value / Frederick F. Reichheld and Thomas Teal. by Reichheld, Frederick F \| Teal, Thomas, 1937-. Material type: Book; Format: print Publisher: Boston : Harvard Business School Press, 1996Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.4. Place hold Add to cart (remove)

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