Information systems : the customer service focus / Ivan F. Jackson.
By: Jackson, Ivan F
.
Material type: 
BookSeries: Information systems series (Macmillan Press).Publisher: Houndmills : MacMillan, 1998Description: ix, 307 p. : ill. ; 24 cm.ISBN: 033372450X .Subject(s): Information technology -- Management | Information resources managementDDC classification: 658.4038011 | Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| General Lending | MTU Bishopstown Library Lending | 658.4038011 (Browse shelf(Opens below)) | 1 | Available | 00074646 | ||
| General Lending | MTU Bishopstown Library Lending | 658.4038011 (Browse shelf(Opens below)) | 1 | Available | 00074645 |
Enhanced descriptions from Syndetics:
The central theme of this book is customer focus. It assumes that if a firm is to be profitable, or even survive in today's competitive environment, it must be responsive to the needs and expectations of its customers. In some cases, IT can assist a customer directly, in others, value may be added to existing services and to other activities in which the organization is engaged. This book argues that what applies to the organization as a whole also applies to the information systems (IS) function. The customers of an IS department are firstly its corporate clients - business unit managers and service users - and indirectly the organization's customers.
Includes bibliographical references and index.
The competitive impact -- Management information tools -- Performance management -- The value-added environment: (I the value network) -- The value-added environment: (II Manufacturing) -- Managing change -- 'Customer-Facing' IS -- IS planning.