E-business and ERP : transforming the enterprise / Grant Norris ... [et al.].

By: Norris, Grant .

Contributor(s): Hurley, James R.

Material type: materialTypeLabel

BookPublisher: New York ; Chichester : Wiley, 2000Description: xiv, 194 p. : ill. ; 24 cm.ISBN: 0471392081.Subject(s): Production management

| Management information systems

| Business planning

| Electronic commerce

DDC classification: 658.4038011

Contents:

Introduction -- Concepts behind the electronic enterprise -- Inside out, outside in: Complementary technologies of ERP and e-business -- Web economics: Valuing your ERP and e-business investments -- ERP/E-business matrix: Options and scenarios -- Behind the web: Supply-chain management -- Customer relationship management -- ERP/E-business impact on shared services -- Triple play: Technology, processes and people -- ERP/ E-business matrix destination goals -- Migration path options -- Program and project management -- ERP vendor responses to e-business challenges.

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode	Item holds
General Lending	MTU Bishopstown Library Lending	658.4038011 (Browse shelf(Opens below))	1	Available		00085858

Total holds: 0

Enhanced descriptions from Syndetics:

Is Your Company Getting the Most from Its Investment in Change?

Many companies have already invested heavily in infrastructure change, some are making that investment now, and all are contemplating the costs of becoming or evolving as an e-business. Is your company a "greenfield" organization with no back-end systems, or one whose infrastructure support systems are integrated across the enterprise? Are you just beginning to think about e-business capabilities, or are you on the leading edge of convergence? Whatever your company's position on the ERP/E-Business Matrix, E-Business and ERP: Transforming the Enterprise provides the proven techniques you need to know to meld enterprise resource planning capabilities with the communications power of the Internet.

Is Your Company Positioned for E-Business Success?

The Internet has revolutionized twenty-first century business. Organizations today can communicate with customers, suppliers, and sellers at e-speed with the click of a mouse. Yet, with all of the excitement about the external possibilities of the Internet, companies still need efficient internal processes to make and move products, manage finances, recruit and motivate employees, and excel.

E-Business and ERP: Transforming the Enterprise covers the skills and tools you will need to combine existing ERP software and capabilities with emerging Web-based technologies. In this forward-thinking outline for a new business structure, executives and managers will discover:
* Strategies for established companies to penetrate the Internet marketplace
* Procedures that lower costs across the supply and demand chain
* Techniques that help you meet-and master-the dot.com challenge

The companies best positioned to succeed in the near future are those that can balance existing ERP-based infrastructures and capabilities with exciting new e-business innovations. E-Business and ERP: Transforming the Enterprise examines the changing but essential role of ERP, places it in the context of the Web-based technologies defining today's e-business environment, and reveals how to blend the best aspects of both to create a strong and flexible twenty-first century business enterprise.

Includes index.

Table of contents provided by Syndetics

Introduction (p. 1)
ERP and E-Business: An Evolving Relationship (p. 1)
ERP/E-Business Challenge: Shedding Old Notions (p. 4)
New Technologies, New Options (p. 6)
Chapter 1 Concepts Behind the Electronic Enterprise (p. 9)
Adaptive versus Disruptive Technology (p. 9)
Definitions of ERP and E-Business (p. 12)
Basic Assumptions (p. 16)
ERP/E-Business Matrix (p. 17)
E-Business Options (p. 18)
ERP Options (p. 21)
Dominant Architecture in the ERP/E-Business Marriage (p. 23)
Chapter 2 Inside Out, Outside In: Complementary Technologies of ERP and E-Business (p. 25)
Making Them Work Together (p. 27)
ERP: The Hub of a Single Enterprise (p. 30)
ERP Alone Falls Short of Twenty-First Century Customer Demands (p. 34)
E-Business Provides the Ideal Extension to Internal Processes (p. 35)
E-nabling Technology (p. 41)
Open Standards (p. 42)
End-Stage Architecture (p. 42)
Chapter 3 Web Economics: Valuing Your ERP and E-Business Investments (p. 45)
Fifty Years of Valuation History (p. 47)
Traditional Valuation Techniques Work for ERP (p. 50)
A New Technique Necessary for E-Business (p. 56)
Doing the ROV Analysis (p. 61)
Making the Right Investments (p. 65)
Chapter 4 ERP/E-Business Matrix: Options and Scenarios (p. 67)
ERP Scenarios (p. 67)
Shared Service Center Considerations (p. 79)
Time and Cost (p. 79)
Chapter 5 Behind the Web: Supply-Chain Management (p. 81)
E-Supply Chain (p. 82)
Six Components of the E-Supply Chain (p. 85)
Three Phases of Supply-Chain Integration (p. 88)
Advanced Planning and Scheduling (p. 89)
ERP and E-Business "Supercharge" Each Other (p. 92)
ERP and Value-Chain Integration Equal Large-Scale E-Business (p. 94)
Chapter 6 Customer Relationship Management (p. 97)
Why Is Customer Relationship Management on the Agenda Now? (p. 98)
Technology-Enabled Selling (p. 99)
Call Centers (p. 101)
E-nabled Call Centers (p. 102)
Internet Protocol Telephony (p. 103)
Field Service (p. 103)
Data Warehousing and Data Mining (p. 104)
Chapter 7 ERP/E-Business Impact on Shared Services (p. 107)
Consolidate, Compact, and Dismiss (p. 108)
Nature of Shared Service Centers (p. 110)
ERP Is Important for Shared Service Centers (p. 113)
Alternative Shared Service Center Scenarios (p. 114)
Extended Enterprise Shared Service Centers (p. 118)
Chapter 8 Triple Play: Technology, Processes, and People (p. 119)
Undertaking a Major E-Business Effort (p. 119)
Strategic Issues (p. 120)
People Make Change Organic (p. 124)
Executive Sponsorship Is Key (p. 125)
Operational Issues (p. 126)
Organizational Scope (p. 128)
Change Complexity (p. 129)
Political Resistance (p. 129)
Cultural Challenge (p. 130)
Change Capability (p. 130)
Change-Management Approach (p. 130)
Chapter 9 ERP/E-Business Matrix Destination Goals (p. 137)
Six Regions on the ERP/E-Business Matrix Defined (p. 137)
Getting from Here to There (p. 144)
Chapter 10 Migration Path Options (p. 149)
Determine Where the Company Is Going and Why (p. 150)
Assess Organizational Capabilities to Get There (p. 151)
Plan the Route Forward (p. 153)
Implement on the Route Forward (p. 156)
Chapter 11 Program and Project Management (p. 163)
Program Management (p. 163)
Business Model and Governance Structure (p. 164)
Project Management (p. 165)
Chapter 12 ERP Vendor Responses to E-Business Challenges (p. 169)
Extend ERP Functionality (p. 171)
Portals, Communities, and Trading Exchanges (p. 177)
New ERP Delivery Models (p. 178)
Where the Players Are (p. 178)
How Will Companies Connect? (p. 182)
Glossary (p. 185)
Index (p. 189)

Author notes provided by Syndetics

GRANT NORRIS, BS, MBA, is a Partner at PricewaterhouseCoopers in the Management Consulting Services Practice based in Philadelphia.
JAMES R. HURLEY BA, MBA, CAGS, CPA, is a Partner in PricewaterhouseCoopers Information, Telecommunication, and Entertainment Practice based in New Jersey.
KENNETH M. HARTLEY, BS, MBA, CFPIM, is a Partner with PricewaterhouseCoopers.
JOHN R. DUNLEAVY, BA, MBA, CPA, is a Partner at PricewaterhouseCoopers.
JOHN D. BALLS, BA, MS, MBA, is CIO, Vice President, and Program Director for a leading Fortune 100 communications company's Enterprise Resource Planning (ERP) initiative.