Your search returned 5 results.

Results
		Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by Zeithaml, Valarie A \| Parasuraman, A \| Berry, Leonard L, 1942-. Material type: Book Publisher: New York : London : Free Press, Collier Macmillan, c1990Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812. Place hold Add to cart (remove)
		Managing service quality / edited by Paul Kunst and Jos Lemmink. by Lemmink, Jos \| Kunst, Paul. Material type: Book; Format: print Publisher: London : Paul Chapman, 1996Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812. Place hold Add to cart (remove)
		Once a customer, always a customer : how to deliver customer service that creates customers for life / Chris Daffy. by Daffy, Chris. Material type: Book; Format: print Publisher: Dublin : Oak Tree Press, 1996Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812. Place hold Add to cart (remove)
		Quality : sustaining customer service / Lynda King Taylor. by Taylor, Lynda King. Material type: Book Publisher: London : Century Business, 1993Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812. Place hold Add to cart (remove)
		Once a customer, always a customer : how to deliver customer service that creates customers for life / Chris Daffy. by Daffy, Chris. Edition: 3rd ed.Material type: Book; Format: print Publisher: Dublin : Oak Tree Press, 2001Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812. Place hold Add to cart (remove)

Powered by Koha