Includes bibliographical references and index.

Part I: The new look in training -- Economic objectives of training Case: Nu Bank -- Management training - Relative economic and behavioral goals Case: Simplex Electronics Co. -- An uneasy look at motivation training Case: Paxton Plant -- The trouble with sensitivity training Case: Rockwell Hayes Co. -- Part II: Training by objectives - Using a systems approach to training -- Introduction -- A systems approach to training Case: Smeltzer Chemical Co. -- Training by objectives - a cybernetic system Case: Five-year development plan -- Context - The first step in defining training objectives Case: Atlas Insurance Co. -- Task analysis - Finding the training objective - Case: Juggernaut Jenny -- The goals-orientated lesson plan Case: Booth by Manufacturing Co. -- Evaluation of training effectiveness Case: Gopher Mills -- Part III: Applied learning theory -- Introduction -- Learning theories - Hard and soft criteria Case: Career Starter -- The soft criteria school Case: Co-worker council -- Action training techniques Case: Six cases -- The case study and its variation Case: Carbeck Drug Co. -- Management games Case: Five cases -- On-the-job coaching of workers Case: Viscount Steel Co. -- Managing managers through coaching Case: Amherst Insurance Co.